Quality Assurance Manager

Hydrogen Group; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job description

This range is provided by Hydrogen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Client Partner for Hydrogen Group │ Specialising in Business Change & Transformation Recruitment across EMEA

Quality Assurance Manager – Banking - London

Location: London (Hybrid – 50/50)

Working Hours: Monday to Friday, 9:00 AM – 5:30 PM

About the Role:

We are seeking an experienced 1st Line Quality Assurance Manager to lead the Quality Assurance function within a fast-paced financial services environment. This role ensures compliance with regulatory and legislative requirements, delivers fair customer outcomes, and drives continuous operational improvements across the business.

Please note: This is not a Testing role, and candidates with solely a testing / engineer QA background will not be considered.

Key Responsibilities:

• Lead the 1st Line Quality Assurance team to maintain high compliance standards.
• Develop and implement quality assurance procedures aligned with industry best practices.
• Provide insights and reporting on trends and risks through monthly MI reporting.
• Design and deliver training programmes to enhance compliance awareness.
• Collaborate with cross-functional teams to embed quality assurance measures into operations.
• Actively challenge and improve processes, controls, and risk management frameworks.

What We’re Looking For:

• Proven experience in 1st Line Quality Assurance within financial services.
• Strong knowledge of quality assurance frameworks and regulatory compliance.
• Ability to lead, motivate, and develop a high-performing team.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving abilities with exceptional attention to detail.

Why Join?

• Opportunity to drive meaningful operational improvements.
• Work with a leading financial services organisation.

If you're a detail-oriented leader with a passion for quality assurance and risk management, we'd love to hear from you! Apply today to be part of a dynamic and forward-thinking team.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Banking