Assurance and Compliance Manager

About Our Client

This client is a well-established social housing provider who works across the West Midlands.

Job Description

Key Responsibilities:

1. Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and keep accurate records for audits. Represent SLT at board and strategic meetings.
2. Inspections & Reporting: Act as main SLT contact during external inspections, gathering and presenting key performance and compliance data.
3. Complaints Handling: Serve as the Formal Complaints Officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.
4. GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.
5. Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.
6. Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.
7. Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.

The Successful Applicant

To be successful in this role you must be:

1. Skilled in developing compliance programs and offering evidence-based recommendations.
2. Able to manage complex workloads and deliver results under tight deadlines.
3. Strong communicator who can build relationships at all levels, including presenting to the SLT.

What's on Offer

In return this client can offer a competitive salary and package, the chance for career progression and the opportunity to join a growing and developing organisation with a commitment to their customers and clients.