Technical Field Service Engineer

Dover Corporation; Reading; Remote; GBP 100,000 - 125,000

Job description

Technical Field Service Engineer

Location: Reading, GB

Work Arrangement: Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print, and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.

The Role:

As Field Service Engineer, you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

• Perform pre-installations, installations, and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the uptime of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customer sites within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Mechanical/Electrical technical troubleshooting
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.