Program Manager, EU Ops Concessions

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Sector: Project and Program Management
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Program Manager who will be part of a start-up group that's defining and building cutting-edge products and service capabilities supporting Amazon's current and future initiatives. Come join the team and help us make history!

To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop think big initiatives, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standards.

The role can be based in: LUX (Luxembourg), LHR (London), MAD (Madrid).

Key job responsibilities

1. Create innovative solutions using data and research to address wider challenges in your organisation
2. Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
3. Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
4. Enhance operational performance on every programme in partnership with your stakeholders

A day in the life
As Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks. Joining the team you will develop new solutions that will be used in daily operations in the EU network, solving complex business needs in unexplored areas.

Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
EU Ops Concessions is overseeing E2E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network. The products developed by the team are rolled out across EU AFN Network. As our tools have already become the standard in EU, some of them have been already adopted by WW stakeholders.

BASIC QUALIFICATIONS

1. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
2. Experience working cross functionally with tech and non-tech teams
3. Experience defining program requirements and using data and metrics to determine improvements
4. Experience in program or project management
5. Experience implementing repeatable processes and driving automation or standardization
6. Experience defining and executing program requirements
7. Bachelor's degree

PREFERRED QUALIFICATIONS

1. Experience in driving end to end delivery, and communicating results to senior leadership
2. Experience leading process improvements
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.