Claims Case Manager

Claims Case Manager – Salary circa £25,000

Are you someone who...

Has experience managing relationships with customers or suppliers? Can you confidently explain the reasoning behind decisions and have empathy with customers?

If so, this exciting role could be for you!

A bit about the job:

In this role, you will handle your own portfolio of claims, assess Group Critical Illness claims, and make decisions based on the evidence you have gathered. You will handle general telephone queries and manage and develop relationships with our customers, some of whom may be vulnerable. You will confidently deliver decisions to customers, explaining your reasons and discussing in-depth medical information, even when the outcome is negative.

Additionally, you will collaborate with your team to simplify the claims journey and ensure the best outcomes. You will analyse and interpret numerical data, communicate effectively at all levels, both written and verbal, and utilise expert support as needed to manage claims effectively.

Skills and experience we’re looking for:

• Passionate about delivering brilliant customer service by taking pride in producing a high standard of work and putting the customer first.
• Able to create and maintain relationships with customers or suppliers.
• Excellent telephony skills and confidence in explaining decisions and communicating with customers.
• Strong analytical skills to evaluate evidence and interpret relevant points.
• Ability to work both independently and as part of a team, with strong planning, and organisational/time management skills.

The first 6 months will be 100% office-based, to ensure you have the best start to your role with the training provided. Please note, this may vary and could be extended.

What you’ll get for this role:

• Starting salary circa £25,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Vivien.gergaly@aviva.com.