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Senior IT Support Engineer

TieTalent

Sutton-in-Ashfield

On-site

GBP 28,000 - 35,000

Full time

9 days ago

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An innovative Managed Service Provider is seeking a Senior IT Support Engineer to deliver exceptional technical support. This role involves providing 2nd and 3rd line support, troubleshooting hardware and software issues, and maintaining high service delivery standards. You'll engage in exciting project work and have opportunities to visit customer sites, making each day dynamic and rewarding. With a focus on customer service and technical excellence, this position is perfect for those looking to advance their career in a supportive environment. Join a team where your skills will be valued and your contributions will make a real difference.

30 Days Holiday

Vendor Certifications

Private Pension

Private Healthcare

Pool Cars / Vans

Experience in an MSP environment is a plus.
Technical knowledge of Windows Server and Networking is essential.

Provide 2nd/3rd Line technical support to customers and end-users.
Troubleshoot hardware and software issues effectively.
Create and maintain technical documentation.

Problem-solving

Communication skills

Customer service

Technical support

Troubleshooting

Windows Server

Networking

Hyper-V

VMWare

Active Directory

Office 365

Location: Sutton-in-Ashfield, Nottinghamshire

Salary: £28,000 - £35,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans

We are currently looking for an experienced Senior IT Support Engineer to join a well-established, innovative Managed Service Provider in Sutton-in-Ashfield, Nottinghamshire. The successful candidate will provide 2nd / 3rd Line technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery.

In addition to this, you will get involved in exciting project work and visit customer sites.

Responsibilities:

Provide technical support and assistance to customers and end-users, via both onsite and remote support
Troubleshoot hardware and software issues
Install, configure, and maintain computer hardware, software, and peripherals
Provide training and technical advice to customers and end-users
Create and maintain technical documentation
Monitor system performance and ensure system security
Participate in the implementation of new systems and technologies
Ensure compliance with all relevant policies and procedures

Requirements:

Experience within an MSP environment is a plus
Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare
Knowledge of Active Directory, Office 365, and other cloud technologies
Experience with troubleshooting hardware and software issues
Excellent problem-solving and communication skills
Strong customer service and interpersonal skills

If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting

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