Remortgage Case Manager

Remortgage Case Manager
Leeds
Up to £28,000

If you have Remortgage experience and are looking for a new challenge where you can earn a fantastic bonus and have more flexibility this may be for you...

My client, a flexible dynamic company based in Leeds, is looking to recruit a Remortgage Case Manager to join their team! This is a great opportunity to grow and develop in your career no matter what that looks like for you.

Main Duties:

1. Responsibility for managing a large case load of remortgage files
2. Monitor and deliver fully against personal targets
3. Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
4. Responsible for dealing with complex aspects of the remortgage transaction
5. Overall responsibility for files from opening through to completion with administrative support
6. Provide an exceptional service both to the client and to introducers and associates
7. Deal with complex enquiries
8. Recognise potential risks and resolve issues without putting the client or business at risk
9. Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA's) and in accordance with regulatory and statutory requirements
10. Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
11. Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
12. Provide support and coaching to Trainee Case Managers
13. Optimise the client experience through use of our conveyancing systems and technology
14. Suggest improvements to current policies and procedures

Skills Required:

1. Looking for a skilled Case Manager with preferably around 2+ years' previous experience.
2. An enthusiastic team player and natural self-starter able to work on own initiative.
3. The ability to deliver a high level of customer service.
4. Strong attention to detail and verbal and numerical skills.

If you have remortgage experience and are interested in this role, please apply ASAP!

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.