Claims Adviser Team Leader

FMG (Farmers Mutual Group); Canterbury; On-site; GBP 30,000 - 60,000; Full time

Job description

Are you passionate, ambitious and driven? We have a rare and exciting opportunity for you to step into a Team Leader position in our Claims Team in Christchurch!

The Role:

Based in our Christchurch office, reporting to Manager, Transactional Claims, you will work with a team of Advisers and Seniors focused on lodging, assessing, managing, and settling claims across various FMG products.

Key Responsibilities:

• Lead and manage a team of Claims Advisers to deliver consistent, professional, and client-focused claims service.
• Provide support, development, and tools to Claims Advisers to enhance their performance.
• Analyse team performance and offer support and recognition where appropriate.
• Collaborate with the Claims team and the wider organisation to ensure seamless service delivery.
• Maintain a high standard of client service and ensure all claims are handled efficiently and effectively.

What We’re Looking For:

• Proven experience in a leadership role within a claims or customer service environment.
• Strong analytical skills and the ability to understand and improve team performance.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and departments.
• Commitment to delivering high-quality client service.

If you are a motivated and experienced leader with a passion for delivering exceptional client service, we would love to hear from you. Apply now to join our team and help us deliver world-class claims service to our clients.

Apply Now! Applications close at 5pm, Monday 14th April 2025.