Head of Digital Transformation and Delivery

Main area: Primary Care/Digital

Grade: NHS AfC: Band 8c

Contract: 9 months (Fixed term)

Hours: Full time - 37.5 hours per week (Potential extension to 12 months)

Job ref: 807-NWL-846

Employer: NHS North West London ICB

Employer type: NHS

Site: Marylebone Road

Town: London

Salary: £82,462 - £93,773 Inclusive of HCA per annum

Salary period: Yearly

Closing: 31/03/2025 23:59

Head of Digital Transformation and Delivery

NHS AfC: Band 8c

Job overview

The post-holder will develop and implement an effective digital innovation strategy to improve digital transformation delivery in the ICS, promoting innovation across the Organisation. Taking the lessons learned from the successful delivery of the Digital First Programme, the post-holder is responsible for providing overall management of digital transformation across North West London to support, develop and transform digital pathways to improve access to care and deliver better outcomes for patients while working closely with colleagues across the sector, ensuring a coherent strategy.

Main duties of the job

The post holder will be responsible for:

Strategic Planning:

• Develop and execute a comprehensive digital innovation and transformation strategy aligned with the ICS Digital and Data Strategy.
• Identify emerging technologies and formulate implementation plans to support integrated working.
• Review and align existing digital transformation initiatives across the ICS.

Delivery of Digitally Enabled Pathways:

• Collaborate with borough and programme teams to deliver transformation programmes and priorities.
• Implement digital solutions such as online consultations, telehealth platforms, data analytics tools, and mobile applications.
• Foster a culture of innovation within the organisation.

Change Management and Technical Implementation:

• Lead change management efforts to support the implementation of digitally enabled services and tools.
• Develop and implement change management plans that prioritise user adoption.
• Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of digital initiatives.

Team Management and Stakeholder Engagement:

• Manage the NW London digital transformation and delivery team.
• Prepare and present complex information to support decision-making.
• Nurture key relationships and maintain networks internally and externally.

Working for our organisation

NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea, and Westminster.

The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHS provider Trusts, GPs, and voluntary and community organisations, we plan and allocate NHS resources to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services, and community care.

Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them in taking greater care of their own health to ensure they live longer, healthier lives.

To do this we will:

1. Improve outcomes in population health and healthcare.
2. Reduce inequalities in health outcomes, experience, and access.
3. Enhance productivity and better value for money.
4. Support broader social and economic development within our area.

We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.

Detailed job description and main responsibilities

For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert.

Person specification

Knowledge training and experience

• 3 years digital transformation experience at a senior level.
• Interpreting and applying national policy, guidance, and regulations/legislation for implementation.

Communication Skills

• Provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Persuade board and senior managers of the respective merits of different options, innovation, and new market opportunities.
• Negotiate on difficult and very complex and detailed issues.

Employer certification / accreditation badges

Name: Yasmin Baker

Job title: Head of Digital Transformation and Delivery

Email address: yasmin.baker1@nhs.net