Customer Care Agent in Fintech (German Speaker)

Are you passionate about delivering exceptional customer experiences?
Do you have an interest in topics like e-commerce or banking?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in the heart of Athens, Greece!

Your responsibilities and impact as a Customer Care Agent will be:

• Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.

• Answering incoming customer queries promptly.

• Identifying issues and providing effective solutions to ensure customer satisfaction.

• Recording customer data accurately in the CRM system.

• Providing ad-hoc support as required.

• Being a team player and collaborating for the success of the team and project.

Skills, qualifications, and interests you need to succeed in this role:

• Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language.

• Customer Service experience is preferred.

• Comfortable with learning new tools.

• Effective phone contact handling abilities and active listening skills.

• Customer-focused mindset with the capability to adjust and respond to various personalities.

• Exceptional communication skills.

• Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.

• Excellent soft skills both written and oral.

• Be a real team player and committed to your work.

• Living in or willing to move to Greece for an international career and life experience.

What’s in it for you?

• A full-time job, 40 hours a week (rotating schedule Mon-Sat 09:00 - 18:30, 8 hours a day).

• Permanent contract after probation time.

• Competitive salary + benefits.

• Health insurance.

• Paid training.

• Multicultural environment.

• A company that offers you not just a job, but a full experience abroad!

• Training before the project starts.

Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.