Administrative Officer

Lanarkshire Deaf Hub; Motherwell; Hybrid; GBP 20,000 - 30,000

Job description

• Hybrid: Motherwell, North Lanarkshire (possibility of hybrid to suit business needs)
• Closing 10th April 2025
• Advertised from 25th March 2025
• 25 hours per week. Fixed-term contract to the end of November 2025, with a view to extension, subject to funding availability.

Role

Since 2003, the Lanarkshire Deaf Hub has been committed to creating an inclusive and supportive environment, fostering a thriving space where deaf communities across Lanarkshire can connect, communicate, and collaborate. After 21 years, with a new development strategy in the pipeline to transform our organisation into a dynamic hub of activities, we are committed to delivering innovative programmes, projects, and services that cater to the diverse needs of deaf communities across Lanarkshire. Due to retirement, we are seeking to welcome a skilled part-time Administrative Officer to join our team, working 25 hours per week. The National Lottery Community Fund funds this post.

This role presents an exciting opportunity to contribute to the smooth operation of our organisation’s operation and positively impact deaf communities across Lanarkshire and Scotland. The successful candidate should be enthusiastic, motivated, and possess strong administrative, financial, ICT, and communication skills. The post requires someone who will always be polite to members, colleagues and staff. The role will include general administrative support and reception duties, including managing office operations, reporting on events, handling calls, responding to emails, greeting visitors, and assisting with financial reporting and payroll. The post-holder will work closely with the Interim Manager, the Board of Trustees, and other team members to ensure that our services are well-run, of high quality, meet the needs of deaf communities, and achieve its goals.

Tasks will include responsibility for general correspondence, office duties such as stationery orders, supporting tasks such as recruitment, and other administrative tasks, as well as collaborating with all team members to ensure good safeguarding practices in all aspects of the scheme’s work. This role requires a flexible approach to working evenings and weekends.

Application notes

To apply, please submit a CV (Curriculum Vitae) and a cover letter outlining your relevant experience, skills, and qualifications to [e-mail] or post them to Private & Confidential, Derek Todd – Interim Manager, Lanarkshire Deaf Hub, 105 Roman Road, Motherwell, North Lanarkshire ML1 1EA. Please ensure to include the job title 'Administrative Officer' in the subject line of your email or on the envelope if you are posting your application.

Interview date: Tuesday 22 April 2025, in person in Motherwell.

Lanarkshire Deaf Hub (the operating name for Lanarkshire Deaf Club SCIO) is committed to providing equal employment opportunities for all individuals, regardless of their race, colour, nationality (including citizenship), ethnic or national origin, religion, social background, disability, marital status, gender, age, or sexual orientation. We are open to flexible working patterns. We encourage individuals with disabilities, including those who are deaf or have hearing loss, to apply, as we believe in fostering a diverse and inclusive workplace. Charity No. SC048560. Company No. CS003522.

Minimum Requirements

• Due to the nature of our business and our status as a Charity we provide the Fair Living wage to all employees.
• Working Hours: Full-time, 35 hours a week, (7 hours per day Monday – Friday), plus a 30 mins lunch break (unpaid).
• Annual leave: 21 days, plus 9 public holidays per annum. (1st April – 31st March).
• TOIL: Can also be accrued throughout the year.

(Due to the nature of our business, leave can be flexible to meet the needs of the service and staff).

NB. The post will be probationary for 6 months. The post will become a permanent post on successful completion of the probationary period.

Qualifications

• BSL Skills to SCQF 8/NRCPD 6 or Equivalent, or a vast experience in BSL within the Deaf Community.
• Previous experience of working/supporting the Deaf Community.
• Interpersonal skills and in-depth knowledge of the Deaf Community & Culture.
• Knowledge/Experience of Deaf organisations, working with Interpreters and legislation surrounding the Deaf Community and Government initiatives.
• Previous experience of working with Professional Bodies/Stakeholders, Organisation and Senior Management.
• The successful Applicant will require various prerequisite skills such as a high level of English/organisational, administrative and clerical skills, as well as excellent communication.
• Confidentiality, GDP, Record Keeping Skills.
• Candidates must be supportive, proactive and work well within a team.
• Previous knowledge/experience of Social Work/Benefits would be advantageous.
• Willingness to develop your own BSL skills/Qualifications – to Interpreter Level (Supported by Deaf Services Lanarkshire).
• Knowledge and Experience of Financial/Online Accounting Systems.
• Knowledge and Experience of Local Government initiatives and the BSL Act 2015.
• Local knowledge of the Deaf Community as well as knowledge of Local/National Deaf Organisations and beyond.
• Proficiency in computer programs, particularly Microsoft Word/or Google Docs.
• Data entry skills and knowledge of databases and spreadsheets, including Microsoft Excel and Google Sheets.
• Ability to use basic accounting software such as QuickBooks or Xero to generate Customers invoices and receipts.

Office Administrator/Trainee Interpreter Duties and Responsibilities

• Acting as a point of contact for customers, clients, stakeholders or suppliers via email, over the phone in a welcoming and professional manner.
• Supporting the daily running of the office, supporting the Deaf Community within our Drop-in Service, Social Space or planned events.
• Supporting the Deaf Community to access services, education and learning and possible Employment support, when necessary.
• Engaging and working with the wider community and other 3rd sector organisations to meet the needs of the Deaf Community, improving accessibility and inclusion for all.
• Responsible for Interpreters bookings/confirmation of jobs.
• Organising filing systems and updating office databases.
• Processing invoices, tracking receipts, inputting expenses and other basic bookkeeping tasks.
• Ordering new office equipment, such as stationery, printer refills.
• Responding/Redirecting questions and requests for information to appropriate staff member.
• Supporting the Office Manager/SQA Co-ordinator with administration tasks, when necessary.
• Undertake Professional Development, including BSL Courses where necessary to obtain qualified interpreter Status.
• Provide Interpretation Support where necessary and appropriate.
• Attend and contribute to Staff Meetings/discussions on Deaf Services Lanarkshire and Project development.
• Work with colleagues and partners to continually contribute to improving the lives of the Deaf Community and support the continued work and growth of Deaf Services Lanarkshire.
• Partake in Supervision and Training Opportunities linked to your own CPD.

You are overall responsible to the Centre Manager.

We are currently recruiting people to join our Board and are actively seeking people to guide the organisation as it transitions and expands.

Objects of the Organisation

• The provision of recreational facilities, or the organisation of recreational activities, with the object of relieving isolation and improving the conditions of life for the Deaf Community in Lanarkshire.
• The relief of those Members of the Lanarkshire Deaf Community in need by reason of age, ill health, disability, financial hardship or other disadvantage.

If you are interested and have one or more of the skills, knowledge or experience listed below, please do not hesitate to contact us:

• Working in the Charity Sector
• Finance and/or Accounting
• Human Resources
• Policy Making and Compliance, including Risk Management
• Organisational capacity building and growth
• The barriers the Deaf community faces in one or more of the many different settings including health, education, social services, leisure, employment and other situations.