Assistant Operations & Administration Manager

Twinings Ovaltine; London; On-site; GBP 30,000 - 50,000

Job description

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Assistant Operations & Administration Manager

Application Deadline: 30 March 2025

Department: The Strand

Employment Type: Permanent - Full Time

Location: London

Description

Great People Work Here.

In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

The Assistant Operations & Administration Manager will be the foundation of the Strand store by owning the day-to-day operation of the store, range management, team leadership and engagement and best-in-class processes.

Key Responsibilities

1. Create a brilliant consumer experience in the Strand that establishes Twinings as a leading wellbeing drinks brand.
2. Manage the day-to-day operations of the store as the deputy to the Store Manager.
3. Manage and review operational processes and identify areas for continuous improvement.
4. Ensure the Strand is the worthy flagship store and wellbeing hub for Twinings by delivering an excellent and efficient supply of the whole range of products.
5. Manage the forecasting and stock levels, owning efficient procurement of third-party products.
6. Maintain, deliver and improve Security, Maintenance and Health & Safety standards both in store and in the new office space to ensure high-quality wellbeing for customers and team members.
7. Ensure the Strand is run efficiently, creatively and safely to boost sales and that the team are engaged and are creating a distinctive, premium and wellbeing centric customer experience.
8. Support the Strand Manager with people management processes.
9. Dream & deliver the future for the Strand by identifying new commercial opportunities and high-quality customer experience.

Skills, Knowledge and Expertise

1. Minimum of 1-2 years experience of administration or operations.
2. Experience in reporting and forecasting.
3. Experience of stock take processes.
4. SAP experience would be highly beneficial.
5. Proficient in Microsoft Office.
6. Great analytical skills with proficiency in problem solving.
7. Effective ability to prioritise & plan as well as dream about the future.
8. Flexible and resourceful worker who is at ease in a fast paced and ever-changing retail environment.
9. Strong attention to detail and ownership of processes.
10. Effective communicator focused on building new relationships and fostering a great collaborative team spirit.

Benefits

1. Yearly bonus based on personal contribution and financial performance.
2. Flexible working options.
3. 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
4. Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
5. Pension scheme with your contributions matched for up to 10% of your salary.
6. Cycle to work scheme.
7. SimplyHealth Cash plan.
8. Onsite Staff shop and online staff discounts.
9. Opportunity for a variety of marketing leading development opportunities.
10. 2 recharge days a year to pause and get back on top and thriving.
11. Birthday day off.
12. Inspiring connection events in line with our exciting wellbeing vision.

To find out more about our exciting benefits please click HERE.