Service Delivery Manager - Accounting Qualified

Service Delivery Manager - Accounting Qualified

This range is provided by RedCat Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Delivery Manager – Financial Services

Start: APRIL 2025

Length: 18 Months - extendable to 2 years

Location: London Office 2 days / WFH 3 days

We are currently searching for a forward-thinking Service Delivery Manager to join this well-known fintech business within their Service Delivery Team.

The Service Delivery Team is responsible for providing support to the sales partners, with a critical focus on onboarding partners, strategy and training, including effective communication to customers and multiple internal stakeholders.

You would be the first point of contact to resolve challenging customer queries, with empathy, using appropriate problem-solving strategies, troubleshooting skills, knowledge, and experience.

You will hold consultative conversations and use questioning skills to uncover customer pain points while looking for opportunities to match the business's offerings as solutions.

Skills

• Ability to build urgency in customers to activate and use their subscriptions.
• Effectively manage relationships with multiple external partners and internal sales teams. Proactively plan your time and act with speed to maximize performance.
• Ability and desire to learn while staying up to date with the appropriate software solutions.
• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal, and presentation skills.
• Experience delivering software-based product onboarding or training.
• Displays tenacity and a ‘can do’ attitude to maximize reach across the customer base while working autonomously.
• Customer Obsession – focused on deeply understanding the customers’ pain points in order to deliver the most appropriate solution that meets our customers’ needs.
• Stronger Together – works to identify and build relationships with all relevant internal and external stakeholders to deliver results.

Experience:

• Accounting or bookkeeping qualifications (e.g. ACCA, ICB or CIPP)
• Understanding of payroll and accounting
• Proficient with technology; solid knowledge of computer operations and software
• Knowledge of accountancy firm environments, workflows and likely expected challenges

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Accounting/Auditing, Finance, and Education

Industries

Technology, Information and Media, Accounting, and Financial Services