Region Europe Applications Specialist: Elekta

Manor Royal Business District; Crawley; On-site; GBP 30,000 - 60,000

Job description

We don’t just build technology. We build hope for everyone dealing with Cancer.

As an Application Specialist, you will be ensuring that our internal and external customers receive first-class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

What you’ll do at Elekta

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Order Fulfilment & Service Organization.

Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

Responsibilities

1. Provide market-leading, tailored training to customers, colleagues, and distributor specialists.
2. Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
3. Ensure customer requests are handled in a timely and professional manner, according to contractual obligations.
4. Support Marketing/Sales activities at exhibitions, conferences, and seminars, when required.
5. Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.
6. Actively contribute to Service delivery to ensure that customer expectations are exceeded.
7. Actively manage customer evaluation/assessments to monitor trends in student performance and satisfaction.
8. Act as a conduit between customers and product development; proactively articulate regional requirements within PCP.

What you bring

1. Experience with the following systems: Microsoft Office, Citrix and CLM.
2. Radiotherapy or Relevant bachelor’s degree or equivalent experience.
3. Strong clinical background in Radiotherapy and working knowledge of clinical workflow.
4. Experience in healthcare/computer science/adult education to include one year of software training experience on healthcare/medical applications or other software applications.
5. Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties.
6. Fluent in English – strong written and verbal communication skills.
7. Fluent in an additional European language is a plus – strong written and verbal communication skills.
8. Ability to travel domestically and internationally up to 70% of the time.

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

United Kingdom

1. Up to 25 paid vacation days (plus bank holidays)
2. Holiday Purchase Scheme
3. Private Medical Insurance
4. Attractive Employer Pension Contribution Package
5. Cycle to work scheme
6. Life Assurance

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar,[e-mail].

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.