General Manager - Bicester Village (40 hours)

General Manager - Bicester Village (40 hours)

• Full-time
• Type of Shop: Regular Shop
• Rituals Job Family: Retail Sales
• Shop Job Title: Senior Shop Manager

Reporting directly to the Regional Manager of the South & North, this pivotal position as General Manager for Bicester Village, our number one store in the UK, offers a unique opportunity to lead our top-performing store globally for Rituals.

This role is a significant career catalyst for a seasoned Manager to step in and have the chance to make a substantial impact on the growth and future of Rituals. To excel as a General Manager (GM) for Rituals you will need a blend of strong leadership, impressive operational expertise, customer-centric focus, and deep industry-specific knowledge of the retail landscape.

As the General Manager of Bicester Village, your primary goal is to craft an unforgettable customer experience while nurturing your team to achieve their full potential. This is a high-volume, fast-paced, and dynamic store with exceptional growth prospects, demanding a leader with boundless energy, innovative drive, and keen operational and business acumen. Commerciality will be at the forefront of what you do.

You will collaborate closely with the Regional Manager to implement our local business strategy, consistently exceed performance targets, and provide strong, effective leadership. You will set the standard by leading from the front, being hands-on when needed, and coaching your team to excel in delivering outstanding customer service, all whilst taking them on the journey here at Rituals.

In this role, you will establish daily objectives and action plans to drive key performance indicators (KPIs), develop monthly strategies to meet productivity targets, ensure flawless store administration, manage inventory, oversee day-to-day operations, and champion employee wellbeing. Your leadership will foster a positive environment through regular one-on-one meetings, genuine connections with your team, and celebrating their successes both on and off the shop floor.

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because of your unique ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as General Manager you bring a wealth of knowledge, are inspiring, and performance-oriented. On top of that, you have:

• Prior relevant experience as Senior Store Manager or General Manager within retail, luxury, or hospitality.
• Experience in HR policies, procedures, recruitment, and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.
• Strong leadership and team management.
• Customer-centric approach.
• Operational efficiency.
• Knowledge and passion for the wellbeing or lifestyle/beauty industry.