IT Support Analyst

CK Group; Welwyn Garden City; On-site

Job description

CK Group are recruiting for an IT Support Analyst, to join a company in the Pharmaceutical industry, at their site based in Welwyn Garden City, on a contract basis for 3 months.

Salary:
£15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour.

Customer Service Analyst Role:

• Log and track end users’ incidents, working within SLA’s.
• Identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation.
• Ensure users receive swift resolutions to their IT queries or problems.
• Provide proactive, customer-focused, face-to-face onsite support.

Your Background:

• Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware, and meeting room technology is beneficial.
• Previous experience of building and configuring computers for new starters and upgrading existing users’ laptops is greatly beneficial.
• Prior experience of working in a face-to-face customer service environment is desirable, providing both reactive and proactive maintenance support.

Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing, and providing over 160 different medicines, vaccines, and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.

Location:
This role is based at our client's site in Welwyn Garden City.

Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 122 966 in all correspondence.

Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.