E-Commerce Operations Specialist

Job Title: E-Commerce Operations Specialist

Location: Leeds, LS15

Salary: Up to 35k per annum DOE

Job Type: Full time, Permanent

Hybrid: 3 days in the office

About the Company:

Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management, and organic growth of pet care, food, and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation, and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.

Key Responsibilities:

• Processing of Amazon orders and invoices.
• Review and collation of monthly chargeback data and collaborating with specialist 3rd parties.
• Resolution of Amazon supply issues with timely escalation as required.
• Support wider team on shipping, orders & invoicing if needed.
• Development of Customer Supply Chain relationships including weekly meetings with Amazon.
• Collaboration with 3PL providers Boughey and the Amazon planning team.
• Operational lead for Amazon with overall focus on Amazon customer service.

About You:

Key Skills & Experience:

• Supply Chain knowledge in similar manufacturing and supply planning processes with a proven specialism in E-commerce and specifically Amazon.
• Strong IT capabilities across core MS Office and ERP systems like Sage, SAP, or others.
• Strong communication skills with both internal and external stakeholders with a focus on customer collaboration.
• Data input and processing of customer orders and invoicing, with the ability to accurately process and amend data.

Capabilities & Behaviours:

• Systems capability in MS Office and ERP.
• Strong communication skills (English).
• Supply planning knowledge.
• Customer engagement.
• Ability to work as part of a team and provide peer support.
• Focus under pressure and problem-solving in their functional area.
• Keen to learn and develop processes.

Please click the APPLY button to submit your CV.