E-Commerce Lead - Digital Healthcare

BOOTS; London; On-site; GBP 35,000 - 65,000; Full time

Job description

E-Commerce Lead - Digital Healthcare

Job Description

Contract: Full Time - Permanent

Workplace: On-site

Location: Nottingham Support Office - NG90

Closing date: 30th April 2025

Recruitment Partner: Matthew Nelligan

Contact email: [e-mail]

About the role

This is an exciting opportunity to join the Digital Healthcare team, at a time of expansion and transformation. Reporting to the E-commerce Manager, the E-Commerce Lead for Digital Healthcare plays a crucial role in driving market-beating performance within our Pharmacy and Health Services business. The role will work across a wider Digital Healthcare team to effectively build the Pharmacy and Health Services plan online.

Specifically the role includes:

• Driving growth within the Pharmacy and Health Services Online and on the App.
• Monitoring and driving KPI's to deliver overall digital Pharmacy and Health Services performance.
• Cross functional working as part of a matrixed team of health & digital experts.
• Comfortable in landing daily activities including the optimising of customer journeys, SEO, content, marketing, and other online levers.
• Lead salesplan asset planning and creation for pharmacy and services.
• Creation of weekly and monthly reports, to understand performance and opportunities.
• Engage, manage, and influence multiple company partners across varying departments.
• As part of medium- and long-term transformation plans, visualise, create and explain the customer experience, making recommendations to Pharmacy, Health Services and Digital Leadership teams and supporting the development of the future roadmap.
• Strategic data analysis of KPIs to inform decision-making of new plans and launches, whilst ensuring transformation projects have landed successfully against KPIs.
• Analyse market trends using internal and external tools to review how Boots measures against its competitors, creating an action plan to win back market share.
• Support the management of the Digital Healthcare P&L.

What you'll need to have

• Digital experience, with a customer focussed approach and ability to drive Pharmacy and Health Services Online and on the App.
• To effectively manage and prioritise workload requests (ranging from ad hoc to long term) in order to deliver new projects and updates on time and to brief.
• Comfortable commercially; able to analyse financial and customer metrics; use data and insight to increase performance.
• Willing to think differently and adapt approach to achieve new successes within a tough, but exciting competitive landscape.
• Excellent partner management - the ability to engage, influence and hold to account the team, peers and partners.
• Ability to create launch plans and decision making to optimise the online customer experience.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you are successfully selected for an interview Matthew Nelligan will be in touch to discuss the next stages.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires you to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.