E-Commerce Executive

House of Sunny; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Job Title: E-Commerce Executive
Company: House of Sunny
Location: London
Reports To: Head of Marketing, E-Commerce, and Merchandising

Job Summary: House of Sunny is seeking a proactive and detail-oriented E-Commerce Executive to support the growth and optimization of our online store. This role is central to ensuring an exceptional online shopping experience and driving e-commerce performance. The ideal candidate will have a strong understanding of e-commerce platforms, analytics, and digital marketing, awareness in coding with a passion for delivering results in a fast-paced environment.

Key Responsibilities:

1. Website Maintenance
   • Maintain and update the e-commerce website, ensuring accurate product listings and pricing.
   • Upload new products, manage inventory levels, and monitor stock availability.
   • Ensure website functionality and user experience meet brand standards.
2. Order Management
   • Oversee the order processing workflow, from placement to fulfillment.
   • Coordinate with the logistics team to ensure timely deliveries and ensure clear delivery windows are communicated and up to date on all product pages.
   • Handle customer inquiries related to e-commerce, providing prompt and professional responses.
3. Digital Marketing Support
   • Assist with alignment on the website with e-commerce marketing campaigns, including email marketing and promotions, working with the marketing team to optimize product visibility and conversions.
   • Monitor performance of digital advertising efforts, including Google and social media ads and report findings back to the Marketing team weekly.
4. Analytics and Reporting
   • Track and report on key performance metrics such as sales, conversion rates, and website traffic.
   • Use analytics to identify trends and opportunities for improvement.
   • Provide insights to support strategic decision-making.

Required Skills and Experience:

• Experience in e-commerce operations, preferably within the fashion industry.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, or equivalent).
• Familiarity with analytics tools such as Google Analytics.
• Strong organization skills and attention to detail.
• Excellent communication and problem-solving abilities.

Preferred Qualifications:

• Knowledge of SEO principles and digital marketing strategies.
• Experience with email marketing platforms and CRM tools.
• Understanding of online merchandising and customer journey optimization.
• Basic understanding of coding.

Why Join House of Sunny? At House of Sunny, we are committed to creating innovative and sustainable fashion. Join a passionate team dedicated to redefining the online shopping experience while building a globally recognized brand.

How to Apply: Please submit your CV and a cover letter detailing your experience and enthusiasm for this role to [e-mail]

House of Sunny is an equal opportunity employer and encourages applications from all qualified individuals.