E-Commerce Assistant

MBP Door Solutions; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job description

MBP Door Solutions is the largest independent stockist of fire and non-fire doors in the UK. Founded in 1991, the company’s success is built on providing market-leading door solutions for its customers through its seven regional distribution branches and its responsive manufacturing capabilities. We provide standard and bespoke doors, pre-hung doorsets, door kits, timber screens, and fire, smoke and acoustic door sealing products to house builders, contractors, developers, builder’s merchants, public sector organisations and tradespeople.

Primary objective of this position:

Support the day-to-day operations of the online store. Responsible for managing and maintaining product listings, ensuring accurate product information, creating engaging social media content, and conducting competitor price checks. This role is vital in ensuring our website is up to date, visually appealing, and competitive in the market. Please note, this position does not involve direct customer service, sales, or aftersales support.

Key responsibilities and performance measures for this role:

1. Social Media Management - Create and schedule engaging social media posts to promote products, offers, and brand awareness.
2. Product Management - Add new products to the website, update existing listings, and ensure product descriptions, images, and categories are accurate and well-organized.
3. Site Maintenance - Assist in the general upkeep of the e-commerce website, ensuring product availability, correct links, and well-maintained categories.
4. Review Management - Monitor and manage product and site reviews, responding where necessary and ensuring customer feedback is reflected in product listings.
5. Competitor Analysis - Conduct regular price comparisons against competitors to ensure our pricing remains competitive.
6. Quality Control - Verify that all information displayed on the site is accurate, including pricing, descriptions, and specifications.
7. Administrative - Assist with other administrative tasks related to the e-commerce platform as required.
8. General Support - Additional ad-hoc administration duties to other Shared Services Functions.
9. Comply with the Health and Safety responsibilities as defined in the company health and safety policy, and ensure that any specific responsibilities are adequately delegated in their absence.

Reporting to: Commercial Director
Number of reports: None

Location: Great Bridge. You may be required to travel to other sites across the UK on an ad-hoc basis.
Contracted Hours: 40 hours per week
Contract Term: Permanent

Minimum Qualifications / Experience required:

1. Previous experience in an e-commerce or digital marketing role preferred.
2. Strong understanding of online marketplaces and content management systems.
3. Proficiency in social media platforms such as LinkedIn, Instagram, and Facebook.
4. Basic knowledge of SEO and digital marketing best practices is a plus.

Key behavioural competencies:

1. Excellent project management and organisational skills.
2. Highly organized with excellent attention to detail.
3. Ability to work independently and manage multiple tasks efficiently.
4. Strong analytical skills for monitoring pricing and website performance.
5. Effective communication and stakeholder engagement skills.

Other benefits: 23 Days holiday + bank holidays, free parking, discounted gym membership.