Dynamics 365 for Customer Engagement Solution Architect

JR United Kingdom; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job description

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Dynamics 365 for Customer Engagement Solution Architect, England

Client:

KPMG UK

Location:

England, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

11

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentoring junior and offshore staff.

This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.

Responsibilities:

1. The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions.
2. Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology.
3. Have an exceptional understanding of Dynamics 365 technical and functional capabilities.
4. Lead the design and development of sector-specific templates to enhance the out-of-the-box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset.
5. Be responsible for ensuring our pre-sales engagements are delivered with the same rigor and attention to detail as our client engagements.
6. Define training needs within the team and coach other team members.
7. Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
8. Meet and exceed customer expectations of business knowledge, skills, and behavior.
9. Identify business/project risk and mitigate or communicate as necessary.
10. Ensure progress updates are communicated to relevant parties both formally and informally.
11. Identify practice development activities and help in defining how these will be delivered.
12. Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
13. In all activities, ensure timely completion of internal processes and mandatory training.
14. Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Requirements:

Qualifications and Skills:

1. Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365.
2. Deep understanding of Azure and cloud technologies, .Net development, and PowerBI.
3. Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support.
4. Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact, and Activity management and at least one of the following:

• Marketing automation
• Project Services Automation
• Customer Service Management
• Field Services

Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:

• PowerApps, LogicApps, Flow, and Common Data Service

Knowledge of best practices for working with offshore teams.

Experience of Agile Methodology.

Certification in TOGAF or Zachman Framework would be beneficial.

Knowledge of other Marketing products is desirable – Click Dimension or Adobe Marketing Cloud.

Graduate from a top University.

A relevant degree within a computational or business discipline.

Minimum 4 years hands-on proven functional experience in CRM configuration, standard customization, standard workflows, dashboards, forms, views, and standard reports development is a must.

Experience and Background:

1. Expertise in providing both out-of-the-box and development solutions in a Microsoft Dynamics 365 environment; extensive experience as a CRM consultant.
2. Ability to lead engagements and present to the C-Suite stakeholders.
3. Experience with Dynamics 365 in a Lead Design Consulting role.
4. Experience of large scale CRM implementations.
5. Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery.
6. Excellent presentation and demonstration skills.
7. Business process mapping, modeling, and documentation knowledge.
8. Experience of mentoring junior and offshore staff.