Duty Manager M&S

SSP UK & IRELAND

Duty Manager at M&S Simply Food, Clapham Junction Station
Pay Rate: £12.38 per hour

Shift pattern: Full Time Fully Flexible (30 hrs per week), scheduled between 4:30am - 11:30pm, including weekends.

Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. Candidates should have valid ID proof like passport, birth certificate etc. Candidates should be able to travel to Clapham Junction early morning for a 4:30am start.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

1. 75% discount on your meal while on shift.
2. Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
3. Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. (T&C apply)
4. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
5. Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
6. Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
7. Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity, and Disability.
8. Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU’LL:

1. Have at least 1 year experience working as a supervisor in a hospitality or retail role.
2. Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
3. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
4. Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
5. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
6. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
7. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Job Info

Job Title: Duty Manager M&S

Company: CV-Library

Location: Clapham Junction Station

Posted: January 16th 2025

Sector: Retail & Purchasing

Contract: Permanent

Hours: Full Time