Dutch Customer Service Advisor

Austin Fraser; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Job description

Job description

Position: Dutch Speaking Customer Service Advisor
Operating hours: Monday - Friday 8am - 5pm
Location: Fountainbridge, Edinburgh.
Salary: £24,800 - £25,800

Our Client
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.
We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

1. 33 days annual leave
2. Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
3. Employee well-being program, Employee Assistance Program and enhanced sick pay
4. Monthly performance-based bonuses
5. Extensive learning opportunities and resources to further your career
6. Enhanced family policies (maternity/paternity/adoption)
7. Life and health insurance
8. 3 additional days leave for parents/guardians
9. Free on-site gym
10. Hybrid working (after 6 months)
11. Frequent employee engagement events
12. Refer a friend bonus scheme

What you'll be doing
Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
Providing resolutions to our customers via Call, Chat and Email.
Handling customer queries with empathy, patience and compassion.
Attending regular team huddles.
Keeping up to date with the latest promotions, initiatives and company policies/procedures.
Assisting in ad hoc assigned projects.

What you'll need
Customer service experience
Must be fluent in Dutch and English
Effective communication skills
Good knowledge of Microsoft Office suite & proficient typing abilities
Ability to remain calm and logical in challenging situations
Excellent problem-solving skills
Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Be Aware of Recruitment Fraud
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.