Driver Trainee, Customer Delivery Hub

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Our Purpose

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

Role: Customer Delivery Driver Trainee
Position: Permanent
Location: Brooklands Customer Delivery Hub
Various Scheduled Hours Available:
Full Time Hours (41 hours, working 4 days a week): AM - 06:00 am-17:00 pm Monday-Saturday
PM - 10:30 am-21:30 pm Monday -Friday (an additional shift premium of 3.1% is applied for this shift pattern) & 07:00 am-18:00 pm Saturday (3.1% not included for this shift).
Part time hours of work (30.75 hours per week): AM- 06:00 am -17:00 pm Thursday-Saturday
PM-10:30 am - 21:30 pm on Thursday and Friday (Shift premium is 3.1% for this pattern). Saturday working required between 07:00 am- 18:00 pm (3.1% not included for this shift).

Pay Rate: £13.92 per hour, with some shifts attracting a shift premium on top. We also offer overtime when required so there's potential to top up your earnings.

Please note: Due to the nature of this role, we require all applicants to be over 18 to apply.

About the role:
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next 'driving job'. We are looking for Partners who want to make a difference to our customers' experience when receiving delivery and installation of our fantastic products.

Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.

What you will be doing:

• You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
• Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
• Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
• Installation and disconnection of white goods
• Assembly of flat pack
• TV installations
• Finally, you will offer to take away the packaging.
• Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
• Once qualified there is opportunity for career progression to move on to an installer position.

Required Qualifications:

• Full, clean, manual Category B driving licence (standard car driving licence) and previous driving experience
• Must be aged 18 or over

Desirable Experience:

• Previous experience in a customer facing role
• Previous experience of the installation of white goods, building of furniture or associated skills
• Strong verbal communication skills both over the phone and face to face

After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to:

• 25% Discount at John Lewis & Partners on majority of goods
• 12% Discount at John Lewis & Partners on electrical & white goods
• 20% Discount at Waitrose & Partners on majority of goods
• Our dining rooms across our shops, head offices and distribution sites offer excellent food and drink for generously subsidised prices whilst Partners are at work.
• Each year, you can claim up to £250 to cover half the cost of a range of tutored courses. This benefit is open to all Partners, but you can also use it to claim for baby and child courses such as NCT and hypnobirthing or parent and baby swimming lessons.
• We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them.

Duties and Responsibilities

Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.