Donor Data Administrator

We are recruiting a part time Donor Data Administrator to join the Hospices Income Generation Team.

As we celebrate 40 years since admitting our first patient, St Leonard's Hospice is investing in discovering as much as possible about our wonderful supporters, making sure that everyone knows about the difference our work makes and how they can be part of making it happen.

The purpose of the Donor Data Administrator role is to enter donor and transaction data into our fundraising database so we can thank people for donating to the Hospice, report on fundraising performance and claim Gift Aid.

This is part time role, working 24 hours per weekwithin normal office hours between Monday Friday. Consideration will be given to flexible working arrangements.

Main duties of the job

The Donor Data Administrator will implement the processes and procedures designed by the Donor Data Lead, contributing to the continuous improvement of work to:

• Capture and record data relating to our donors and their support for the Hospices work.
• Thank donors appropriately for choosing to give to support our cause.
• Maintain efficient online filing systems to track donations for Gift Aid and audit purposes, in line with financial procedures and current legislation.

Our ideal candidate will:

• Be accurate at recording data
• Be highly organised and be able to plan and prioritise tasks
• Have good interpersonal skills
• Be able to work as part of a team

What we can offer you in return:

• Generous annual leave entitlement of up to 41 days
• Extensive employee discounts
• Training and development opportunities

About us

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Job responsibilities

Main duties and responsibilities

1.Collate and inputdonor and transaction data accurately into the fundraising CRM (customerrelationship management) system. Challenge any incorrect or missinginformation.

2.Use yourdiscretion and judgement in accurately allocating incoming donations and the recordingof donor data.

3.Assess thevalidity of Gift Aid declarations, ensuring we collect the required supportinginformation from the donor.

4.Produce accurateand relevant thank you communications, personalising them where appropriate, inresponse to donations received.

5.Maintain anefficient filing system that enables donor and donation records to be accessedfor analysis, audit and Gift Aid purposes.

6.Supportfundraising colleagues to ensure their thanking of donors is timely andrelevant.

7.Provide generaladministration support to the Donor Data team.

8.Supervisevolunteers, ensuring they have the required information and resources tocomplete their tasks.

9. Assist atFundraising events, Hospice-led or otherwise, at the Hospice and off-sitearound the region. This will include occasional evening and weekend work.

Person Specification

Experience

• Accurate typing
• Good team-player
• Good organisation skills: prioritising tasks, clear communication, attention to detail
• Experience of data entry and admin work
• Experience of work in a fundraising and/or other charity setting
• Working knowledge of GDPR

Personal

• Work efficiently
• Confident
• Flexible approach to work undertaken
• A professional work ethic: discreet, honest, conscientious, self-motivated and reliable

IT

• Good basic IT skills
• Proficient in using Microsoft Word and Outlook to produce written communications
• Proficient in using Microsoft Excel to clean and manipulate data
• Experience of entering data into a CRM

Communication

• Able to work effectively in a multi-disciplinary team
• Ability to communicate at all levels with the Hospice