Domestic Support Worker

Job Summary

As a Domestic Support Worker, you will work as part of a small and friendly team within Tukes. Your job is to maintain a high standard of cleanliness at all times throughout our Acute sites.

Although generally based on one site, there will be a requirement to work in other areas within the organisation covering annual leave or unexpected events.

The role will suit a person who has experience working in a hospitality or care environment, with a friendly adaptable attitude, and enjoys the variety this role offers, depending on the needs of the business.

We are recruiting for a 12-month fixed-term contract comprising of 5 x 5-hour shifts per week with alternate weekends, for which the relevant Agenda for Change enhancements will be paid.

Should the position become permanent in the future, the successful applicant will have the opportunity to apply.

Main Duties of the Job

The Domestic Support Worker will be expected to work as part of a domestic team in achieving and maintaining high infection control standards in all inpatient facilities. These results are instrumental to the role and contribute to CQC standards.

The Band 2 Domestic Support Worker will ensure daily communication between the team is recorded, cleaning cupboards are kept clean and well maintained, and any minor problems are dealt with in a timely manner.

Domestic Support Workers will be responsible for ensuring sites are of hospital standard, recording and reporting issues to the Domestic Team Supervisor.

There may be occasions when it is necessary to assist in the smooth operation of the laundry function (training will be required for this), which includes the laundering and ironing of all non-personal items associated with the inpatient facilities, and other items requested.

It is essential that the post holder is flexible in both hours and travel, as there will be occasions when you will be required to work on different sites for the needs of the business, including Navigo House and Gardiner Hill caravan.

About Us

Hello! We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health, and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education, and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference.

Come and join us!

Please note: Whilst we value all applications, if we believe an application to be AI-generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs, please contact navigo.recruitment@nhs.net.

Job Responsibilities

The post holder will undertake a wide range of duties related to domestic services on both acute and community sites within various Navigo locations operated by TUKES. It will also be the post holder's responsibility to ensure that any additional requests from the sites are dealt with efficiently and effectively whenever possible.

Some of the sites provide direct patient services, and it is therefore essential you conduct yourself in a friendly, efficient, and approachable manner. They will play an essential part in the Tukes Domestic Service team, and together the team are the first point of contact for Staff and Managers to ensure standards and expectations of Navigo are always maintained.

The Domestic Support Worker will be expected to attend and meet Navigo mandatory training standards and any other training as required. The post holder should be confident in dealing with minor problems on the site should they arise, reporting any issues which may escalate to the Domestic Team Supervisor.

This is one of many key services we deliver; you will be expected to work professionally as part of the bigger team which is Navigo. Together you will be contributing towards an efficient and high standard of cleaning to the acute sites of Navigo to ensure CQC standards are met by focusing on the direct needs of our staff, service users, and visitors.

You will provide support for meaningful occupation of time and work placement training to assist in the development of our service users, with the guidance of Tukes navigation Support Workers and peer support promoting the provision of a reliable, high-quality, flexible, proactive training provider for our members suitable to their needs.

The role is instrumental to the success of the whole of the TUKES team to ensure that the ethos of TUKES can reach its full potential as part of a bigger picture. Domestic support workers, catering services, vocational training, employability services, and One Front Door Tukes Support will together work to provide the support our service users require enriching their experience of working within TUKES.

The Domestic Support Worker will be expected to work as part of a domestic team in achieving and maintaining high infection control standards in all inpatient facilities. These results are instrumental to the role and contribute to CQC standards.

The Band 2 Domestic Support Worker will ensure daily communication between the team is recorded, cleaning cupboards kept clean and well maintained, and any minor problems dealt with in a timely manner.

Domestic Support Workers will be responsible for ensuring sites are of hospital standard, recording and reporting issues to the Domestic team Supervisor.

There may be occasions when it is necessary to assist in the smooth operation of the laundry function (training will be required for this), which includes the laundering and ironing of all non-personal items associated with the inpatient facilities, and other items requested.

It is essential that the post holder is flexible in both hours and travel, as there will be occasions when you will be required to work on different sites for the needs of the business, including Navigo House and Gardiner Hill caravan.

Under the guidance of the Domestic team Supervisor, you will be responsible for ensuring Health and Safety at Work Act and COSHH regulations are met with the standard of cleaning set within Navigo.

Play a significant role in Tukes members support programme ensuring they are adequately supported and are in receipt of the correct level training to meet their individual development needs.

Ensure all equipment and products are being used in a safe manner in accordance with the correct procedures and manufacturers instructions, reporting any defective items to the Domestic team Supervisor.

Have an enthusiastic and hardworking approach to domestic cleaning and enjoy working within a friendly team environment.

Deal with any minor issues from the staff or housekeeper which may be necessary to always ensure an excellent standard of service.

Take responsibility for the daily tasks and procedures undertaken in a professional manner whilst safeguarding members who may be working within the team.

Take responsibility for any health and safety concerns, noting any unsafe working practices and reporting faulty or damaged equipment to the Domestic team Supervisor within the service areas and any surrounding areas.

Must be willing to work alternate weekends and travel to a variety of sites within the organisation when required.

Assist OFD Tukes Support Officer in building confidence and work-based training of members, always ensuring good practice.

Have a good attitude and enjoy being part of a team but can work autonomously if required to ensure great service and good communication is maintained for continuity of service across all our managed sites in a very diverse working environment.

In addition to the above duties, provide assistance with additional activities as required, as commensurate with grade.

Undertake mandatory training in all statutory aspects to ensure Navigo compliance.

Undertake any other training that may be required to enhance the post holder's ability to undertake the role.

Personal Responsibilities

As well as the departmental rules and procedures, which you are required to observe and follow, Navigo has developed a number of general policies and procedures that apply to your employment. While Navigo recognises specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures, and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them.

Particular Attention Is Drawn To

Health and Safety: Under the Health & Safety at Work (ETC.) Act 1974, it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes cooperating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks, or potential hazards.

Fire Procedure: The post holder must adhere to Navigo's Fire Policy, including training attendance as and when required.

Equal Opportunities: Navigo has policies covering Equal Opportunities and Harassment. The aim is to ensure that no colleagues, potential employees, patients/clients are harassed, or receive less favourable treatment on the grounds of disability, age, sex, sexual orientation, marital status, race, colour, religion, or ethnic/national origin.

Security And Confidentiality: The post holder must adhere to a range of policies, procedures, and legislation relevant to security and confidentiality; these include: Data Protection Act 2008, Copyright, Designs and Patents Act 1988, Access to Health Records Act 1990, Computer Misuse Act 1990, BS7799 (Information Governance), Caldicott, Document and Records Management. Additionally, all staff are required to attend an annual briefing on Information Governance and Security.

This job description is not a definitive or exhaustive list of the responsibilities but identifies the key tasks and duties of the post holder. Specific objectives for the post holder will be regularly agreed and reviewed as part of the personal development review process.

Employer Details

Employer Name: Navigo Health and Social Care CIC

Address: Navigo sites, Grimsby, DN32 0QE

Employer's Website: navigocare.co.uk

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industries: Mental Health Care