Domestic Appliance Engineer - Norwich [PAS051]

Domestic Appliance Engineer - Norwich

Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.

Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose

We exist to keep households running while protecting the environment.

Our Vision

We are proud to care for our customers' appliances for a more sustainable world.

About The Role

As an experienced field-based domestic appliance engineer, you will be provided with the tools to win and succeed. Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer. Every day you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams who together and independently work productively to repair our customers' appliances in their homes.

About You

You'll be an experienced Domestic Appliance Engineer with a proven background in white goods repair. You'll work collaboratively with our teams to deliver a first-class service to our customers, be a good communicator with a can-do attitude, enthusiasm for problem solving, and the passion and knowledge to repair our customers' appliances first time. You must have a minimum of 2 years' experience in the white goods repair sector in a field-based capacity and have up-to-date working knowledge in fault diagnosis and repair of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers.

You will receive a full company induction into the Pacifica family, then you are set for a great career with us.

Powering Pacifica

Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success. Pacifica is powered by our People, they're at the heart of what we do. We recognise the value our people bring, that's why we consistently improve and invest in specialised manufacturer training, appliance test equipment, engineer PPE, and bespoke in-house easy-to-use engineer service software to ensure you have all the tools available to you to do your role efficiently and safely.

Benefits

What you will receive from us:

1. Competitive salary of £27,000 - £36,000 per annum depending on skill set and experience for a 40 hour week.
2. Uncapped Bonus scheme available to increase your earnings.
3. OTE of up to £50,000 per annum.
4. Working 8 hour day (usually 9am-5pm), Monday - Friday.
5. Pre-planned routes and drive time is included.
6. Intime daily parts delivery to a designated parts collection point local close to your location.
7. Sign on Bonus.

Additional Benefits:

1. Company van, including air-conditioning, electric windows and car play, fuel card, uniform, specialist tools, mobile tablet and PPE are all supplied.
2. Company Pension scheme.
3. Private Van use (optional, subject to HMRC Tax rules).
4. Up to 33 days annual holiday allowance including 8 bank holidays.
5. Wellbeing and fantastic work-life balance.
6. Excellent opportunities for progression and promotion within our business.
7. Death in service benefit at 3x salary.
8. Company online retailer saving portal.
9. Complimentary MAP - (Multi Appliance Protection) for your own home appliances.
10. Costa card gift cards - monthly nominations by Team Managers.
11. Entry into Monthly Cash Prize Draw.
12. Van stock supplied and automatically replenished based on your personal usage.
13. Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of unused parts via the same process.
14. Easy to use in-house engineer software for repair visits.
15. No Sales targets for customer consumables.
16. Pre-order against your own jobs.
17. Specialist manufacturer training.
18. We operate a City and Guilds Assured Training scheme, that will provide you with additional product upskilling if required, enabling you to expand your existing product skill set.

We work with a small selection of the world's leading manufacturers, including:

Manufacturers - Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.

We have a number of opportunities available nationally, so do you have what it takes? If so, we'd love to hear from you!

IMPORTANT

You will need to hold a full UK Manual Driving Licence with no more than 6 points.