Divisional Operations Manager - Children's and Community Services

NHS; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Divisional Operations Manager - Children's and Community Services

Homerton Healthcare NHS Foundation Trust

The Divisional Operations Manager is responsible, with Clinical and Service Leads for the effective operational management of a number of key Children and Young People services within the Division. The service portfolio includes Acute Paediatrics, Community Paediatrics, CAMHS and Health Visiting with the post-holder responsible for ensuring the delivery of high quality patient services within the resources available.

The post reports to the General Manager for Children's and Community Services and has a key role in providing business development support to the Division. The post-holder is responsible for the management of non-clinical staff in the Division ensuring staff are managed in line with the Trust's employment policies. Service Managers and Operational Leads for each area report to the Divisional Operations Manager.

The Divisional Operations Manager plays a key role in identifying opportunities for clinical innovation and modernisation, the delivery of all operational performance targets, waiting list and financial management, bed utilisation and management. The Divisional Operations Manager is responsible for continually improving the quality of services to patients and redesigning services to meet best practice standards, improving efficiency and effectiveness within available resources.

Main duties of the job

• Be a key member of the Divisional leadership team, working with clinical and managerial colleagues to manage the design and delivery of services.
• Contribute to the development of the strategic direction for specified areas in line with the Division and Trust's overall strategy and improvement programme, ensuring that all strategic plans are incorporated into service plans and objectives for all staff.
• Be responsible for the formulation of new service developments and initiatives, preparing bids and ensuring business cases are produced for services developments, taking into account activity and income projections and resource allocations.
• Contributing to the Divisional Performance Review ensuring that all Key Performance Indicators (KPIs) are met; where they are not met, establish appropriate action plans to meet the standard in order to deliver.
• Taking a lead role in budget setting, monitoring and determining corrective action for multiple departments/services.
• Ensure that all managers within their remit have clearly defined responsibilities and are working within agreed objectives and service plans.
• Improve the effectiveness of clinical services by working with the Clinical Leads to ensure that Clinical Standards, Education, Audit and Research & Development are pursued in line with Trust strategy, and that on-going clinical practice is evidence based. Ensure that relevant national policy guidance/targets in relation to Clinical Governance are implemented.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

Person Specification

Education / Qualifications

• Evidence of ongoing professional development
• Educated to Masters level or equivalent experience
• Management Qualification

Skills / Abilities

• Proven conceptual and analytical skills
• Able to make and take sometimes difficult decisions after analysis of options and implications
• Highly developed communication skills (written, oral, presentational and interpersonal)
• Able to influence and engage people in different settings
• Able to secure commitment from others for change programmes
• Able to work effectively as a team member
• Able to provide strategic direction and leadership within the directorate without adopting a dictatorial style
• Able to multi-task and continue to function to a high standard when under pressure
• Able to build effective working relationships at all levels within and outside the trust.
• Able to learn fast and adapt to become quickly effective in new situations
• Able to use Microsoft Word & IT Literate to produce reports
• Experience of providing services to a high quality with restricted resources
• Experience of achieving significant cost reduction at a service and Divisional level
• Experience of implementing change management projects to develop or improve services
• Experience of business case preparation, presentation and implementation
• Managing a range of staff groups
• Substantive general management experience in the NHS, in an acute setting

Knowledge

• Knowledge/understanding of confidentiality issues
• Service quality and quality management
• Current changes and developments within the NHS.
• Change management theory
• Contracts management for Community & Acute, including PBR

Trust Values, Equal Opportunities & Other Requirements

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion
• Commitment to providing improvement to services for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.