Dispatcher / Administrative Assistant

Position Overview:

Reporting to the Director of Administration, the Dispatcher / Administrative Assistant will be responsible for ensuring day-to-day administrative tasks are handled in a speedy manner. This position will serve as a pivotal support role within the organization, performing various administrative (25%) and dispatch (75%) responsibilities to facilitate efficient operations.

Please note that this is an overnight position with a shift structure of 19:00 - 07:00.

Administrative Duties:

• Monitor incoming emails and calls and answer or forward as required.
• Excellent communication skills, both verbal and written, including excellent grammar, spelling, proofreading, and composition skills.
• Strong attention to detail and accuracy.
• Excellent organizational skills to establish priorities and manage conflicting appointments, deadlines, and responsibilities from various stakeholders in a high-demand work environment.
• Answer phones, direct calls, and manage office mail.
• Maintain electronic and physical files.
• Assist in the preparation of operational reports.

Dispatch Duties:

• Monitor and route incoming security alerts and alarm responses.
• Coordinate with Operations Supervisors & Directors to dispatch security personnel.
• Maintain real-time tracking and status updates for mobile patrols.
• Ensure timely and accurate communication between security personnel and clients.

Qualifications:

• Previous administrative or dispatch experience, preferably in a security setting.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.

This position will require the selected candidate to work from our London Office.

Security Guard Group Limited is an equal opportunity employer, committed to workplace diversity and inclusion. We strive to accommodate the needs of applicants in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and our Human Resources Policies and Procedures through the recruitment and selection process. Accommodations are available on request for candidates taking part in the hiring process. If you require accommodation within the application process, please contact the Human Resources Department at careers@securityguardgroup.ca for assistance.

Job Types: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 42 per week

Flexible language requirement:

• French not required.

Schedule:

• 12-hour shift.
• Evening shift.
• Monday to Friday.
• Night shift.
• Weekends as needed.

Application question(s):

• Are you comfortable working with technology?
• You must reside in London, ON or surroundings to be considered for this position. Do you reside in London or surrounding areas?
• Are you able to work in person from our London Office?
• This is an overnight position which requires you to work from 07:00 PM till 07:00 AM. Are you willing to work overnight?
• Are you comfortable navigating high call volumes and high-stress situations?

Work Location: In person