Dispatcher

Sureserve; Newmarket; On-site; GBP 27,000; Full time

Job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities:

• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs,
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues,
• Track the status and location of Engineers, to ensure timely arrivals and departures,
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions,
• Handle customer inquiries, complaints, and service requests in a professional and courteous manner,
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

Salary £26,208

Plus, a discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s

Benefits

• 29 days holidays (inclusive of bank holidays)
• Employer contribution pension scheme
• EAP - Employee Assistance Program
• Life assurance
• Bike to Work Scheme
• Family friendly policies
• Breakfast Club
• Social Events

The Individual:

• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and efficient under pressure.
• Problem-solving skills and the ability to make quick decisions.