Dispatch Team Leader

Full time - 40 hours (unsociable hours) Monday - Saturday

About Providor:

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/Partners. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with engineers, clients, and other stakeholders.

Key Responsibilities:

1. Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
2. Oversee the dispatching of engineers/partners, ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
3. Facilitate clear and effective communication between dispatchers, engineers, clients, and other departments to ensure seamless coordination and address any issues promptly.
4. Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency.
5. Address and resolve operational challenges, including emergencies and delays, by coordinating with relevant personnel and deploying appropriate resources.
6. Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
7. Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.

Salary: £27,040 plus a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs.

Benefits:

• Employer contributed pension scheme
• Employee Assistance Programme with 24 hours telephone and online access
• 29 days annual leave (including statutory bank holidays)
• Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
• Life assurance
• Breakfast Club
• Social Events

The Individual:

1. Minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position.
2. Excellent communication and interpersonal skills.
3. Proficiency in using dispatch software, GPS systems, and other relevant technology.
4. Analytical skills to assess performance metrics and implement improvements.
5. Knowledge of transportation regulations and safety standards.