Dispatch Coordinator

Dispatch Coordinator

Salary - GBP27k to GBP30k dependant on experience

22 days holiday plus BH

Monday to Friday 8am - 5pm

We are seeking a skilled and motivated individual to join our team as a Dispatch Coordinator. The successful candidate will be responsible for overseeing and managing the dispatch process. As a key member of the team, the Dispatch Coordinator will work closely with the Production Manager and provide support to the team in meeting production targets and delivering excellent customer service.

Key Roles and Responsibilities:

1. Handle incoming telephone calls and customer emails, ensuring all queries are answered promptly and professionally.
2. Work closely with the Service Delivery Manager to assist with managing the dispatch process, ensuring that all orders are processed accurately and on time.
3. Liaise with customers to confirm delivery schedules and communicate any changes or delays.
4. Organise and book courier collections for both UK and international orders.
5. Prepare and complete export paperwork for international orders.
6. Advise customers with weights and dimensions for FOB/EXW orders where the customer is arranging collection.
7. Track shipments and liaise with carriers to resolve any delays or provide further information as required.
8. File proof of delivery notes on signed deliveries and ensure the correct number of delivered packages.
9. Prepare job packs for the Job Sheets, which includes operating the engraving machine and liaising with the Production Manager to ensure that all job sheets are accurate and up-to-date.

Requirements:

1. A strong attention to detail and excellent organisational skills are essential for this role.
2. Excellent communication skills and the ability to work well under pressure are necessary to succeed in this position.
3. A high level of proficiency in using Microsoft Excel, Word and Email is required.
4. Previous experience in logistics, production or dispatch is beneficial but not required.
5. The successful candidate must have a customer-focused approach and excellent client management skills, with strong written and verbal communication abilities.

If you are a self-starter with a passion for production and dispatch and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity to join our dynamic team.

If you think you have what it takes to succeed in this demanding but very rewarding role please click on apply and send your CV.

Interaction Recruitment - Paul Marriott

INDPM