Dispatch Administrator

Hays Business Support; Burnley; On-site; GBP 23,000 - 26,000; Full time

Job description

Your new company

A leading production business based in Burnley are now looking to recruit on a permanent basis for a Dispatch Administrator, this is due to company growth. This company pride themselves on their comprehensive range of products combined with unparalleled support and excellent service. This role is due to sales growth, as an exciting opportunity to work within a progressive business which offers career development has arisen. The working hours of this role are Monday to Friday 7am - 3pm with a 30 minute lunch break.

Your new role

As Dispatch Administrator your duties will include:

1. Monitor incoming orders from multiple sales channels
2. Verify order details, including shipping address, payment confirmation, and stock availability.
3. Allocate orders to appropriate warehouses, couriers, or third-party logistics partners.
4. Ensure same-day or next-day dispatch based on the company's shipping policies.
5. Liaise with warehouse teams to ensure accurate and efficient picking, packing, and dispatching of orders.
6. Book and schedule collections with courier partners
7. Generate and print shipping labels, invoices, and packing slips from seller platforms and order management systems.
8. Monitor stock levels to avoid overselling and order cancellations.
9. Work closely with the procurement team to ensure timely reordering of popular products.
10. Track and analyse dispatch and delivery performance
11. Identify and implement process improvements to enhance shipping efficiency.

What you'll need to succeed

• Experience in operations, dispatch coordination, logistics or production.
• Strong organisational and time-management skills.
• Proficiency in Excel, inventory management tools, and order tracking systems.
• Ability to work under pressure and meet deadlines.
• Excellent customer service and problem-solving skills.

What you'll get in return

In return, you will be paid a competitive annual salary of £23,800 - £26,000 depending on experience and will be joining a successful growing business during an exciting period.

Holiday entitlement is 22 days per annum plus statutory bank holidays.
Casual dress
Company events
Employee discount
On-site parking

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.