Disclosure Assistant (DBS) £29,649 - £33,264 - Hybrid, Suffolk Constabulary - PHQ Martlesham

Norfolk & Suffolk Constabularies; Martlesham; On-site; GBP 60,000 - 80,000; Full time

Job description

The Disclosure and Barring Service (DBS) is an Executive Agency of the Home Office set up to help organisations make safer recruitment decisions and to bar unsuitable people from working with children or vulnerable adults. The DBS is currently located in Liverpool and is the central point of contact for employers and members of the public concerning DBS checks and barring decisions. The Suffolk DBS Team sits within the Joint Information Compliance Unit and deals with all requests for a local police search on an enhanced application. Searches are routinely carried out on the core police information assets and any information found, conviction and non-conviction, is tested against the Quality Assurance Framework (QAF) used by all Forces to determine if the information is relevant and proportionate to disclose.

The successful applicant will demonstrate excellent communication skills and their ability to work effectively as part of a team. They will demonstrate skills to work on their own initiative with the ability to effectively organise and prioritise their workload with minimal supervision. They will demonstrate their ability to analyse sensitive data, and produce well-written, accurate and decisive reports. The successful applicant will demonstrate practical experience of Microsoft Office programs, and database interrogation. The successful applicant will also demonstrate an understanding of information management and disclosure of police information.

In addition to the main activities below, the candidate will be required to:

• Contribute to achieving the Vision, Mission, and Values of Suffolk and Norfolk Constabularies.
• Provide a competent service to the Disclosure and Barring Service customers and partners, in order to protect and safeguard the vulnerable members of society.
• Provide administrative support to enable the efficient provision of service and ensure that Service Level Agreements are met.

Main Activities of the Role (this list is not exhaustive):

• Compile and assess (review) sensitive and contentious disclosures, ensuring their validity, accuracy, and relevance, whilst adhering to the Quality Assurance Framework for presentation to the Disclosure Manager for processing/authorisation.
• Compile and assess (review) non-contentious risk-based reports ensuring their validity, accuracy, and relevance, whilst adhering to the Quality Assurance Framework before signing off for ‘no disclosure’.
• Provide sensitive information to the Barring Arm as requested.
• Provide advice to police and staff on all aspects of disclosure matters and information on related policy regarding disclosure issues.
• Manage own caseloads, ensuring the timeliness and quality of information input in accordance with the required standards.
• Record and service DBS Police National Computer disputes as required.
• Complete departmental administrative duties as required including redaction of sensitive documents; recording and answering queries made by members of the public, police staff/officers, and external organisations.
• Update/amend local systems with updated/accurate information.
• Liaise with management from other local and national authorities and specialist police teams as required.
• Complete regular stationary stock checks, submitting stationary orders via the procurement service when required.
• Implement and interpret changes in procedures and guidelines as appropriate.
• Deal with enquiries of an urgent, sensitive, and confidential nature in a timely manner.
• Any other duties that are commensurate with the role and grade as may be requested by management.

It is essential that applicants meet the following criteria:

• Ability to work effectively as part of a team and demonstrate excellent interpersonal skills, communication and customer care skills.
• Ability to work on own initiative, effectively prioritise work and work to strict deadlines whilst paying close attention to detail, with minimum supervision.
• Practical experience of IT packages, including database use and interrogation.
• Ability to analyse and evaluate data producing well-written reports which display a logical, clear-thinking, and decisive approach.
• A high level of integrity and confidentiality.
• Good standard of written and verbal communication for correspondence and reports, and be able to speak to people face-to-face and over the telephone clearly and concisely.

It is desirable that applicants meet the following criteria:

• Experience of working in the policing environment.
• Good typing skills.