Directorate Manager - Medical Division

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 50,000 - 80,000; Full time

Job description

Job Summary

We are looking for a dynamic and inspiring leader who is highly motivated and driven to facilitate the delivery of the very best patient experience and outcomes to join the well-established operational team within the Medical Division at MWL.

Reporting to the Deputy Director of Operations & Performance for Medicine, the post holder will be responsible for the management of Gastroenterology and Endoscopy.

The Gastroenterology directorate at MWL has the largest and most diverse service portfolio in Cheshire & Merseyside. The service is delivered across four sites and delivers a wide range of services and diagnostics that include Endoscopy, Nutrition, Upper GI Oncology, Liver and GI physiology. In addition to these the department is pioneering some of the most new and innovative procedures such as Colon Capsule Endoscopy, Trans nasal Endoscopy and Cytosponge.

Successful applicants will need to demonstrate substantial management expertise in a complex operational environment and have a proven track record of leadership qualities which have achieved measurable outcomes in performance, quality and patient experience.

Please note, this recruitment process will include an assessment centre which will be held week on Wednesday 7th May 2025.

Main duties of the job

The expert team includes Consultants, Speciality Doctors, Nurse Endoscopists, Liver, Nutrition & Upper GI Nurse Specialists, Physiologists, ANP's, Management and admin, and an Endoscopy booking team.

The post will provide the successful applicant with the opportunity to lead a wide variety of operational issues and performance targets due to the varied nature of Gastroenterology and Endoscopy services.

The post holder will lead the development and improvement of all services, ensuring all activity plans and KPIs are met, continuing to strive to provide the very best care and experience to all patients, as well as continually improving the motivation and wellbeing of staff.

About Us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Job Description

Job responsibilities

To lead the work required, to ensure that systematic processes are in place across the Directorate of Gastroenterology and Endoscopy to support efficient delivery of key business and service objectives.

Support the Clinical Directors by taking lead responsibility for all operational and tactical aspects of business, financial, activity and performance management and for the strategic planning of all aspects of the business across the directorate. The post holder will be responsible for initiating necessary action to ensure that the service is delivered within the budget available.

Lead in managing income streams supported by the development of a directorate marketing strategy to sustain market share and develop opportunities across the directorate.

To lead service redesign initiatives across the directorate to enable improved ways of working to enhance the patient experience.

Provide information including performance reports to the Clinical Directors and Deputy Director of Operations including recommendations and advice for opportunity to improve.

Be expected to develop a clear understanding of all aspects of the service and be able to deputise for the Deputy Director of Operations.

Play a pivotal role in influencing, developing, and sustaining key relationships with external stakeholders.

Take lead responsibility for the development of Business Cases within the Directorate and ensure that operational and strategic opportunities for the continuous development and improvement of the service are appropriately explored and pursued. This includes the delivery of all operational performance targets and financial management, the quality of services to patients and their relatives and the redesign of services towards best practice standards, within available resources.

Take a lead role in developing and implementing local service changes by taking project management responsibility for improvement activities within the organisation and where required across the local health economy.

Lead governance and quality improvement within the services and to provide an effective interface between the Medical Division Management Team and Corporate Services.

Be an integral member of the Divisions senior management team. The post holder will play a key role in contributing to the overall management of the Division and will be expected to take on responsibilities in relation to this, as directed by the Deputy Director of Operations.

The post holder will be expected to manage the performance of the Division to ensure that key national targets and quality standards are met and, on some occasions, exceeded.

To attend key Trust meetings and act as a senior officer on behalf of the Directorate in a professional manner.

Person Specification

Qualifications Essential

• Educated to degree level and/or equivalent qualification and/or equivalent experience
  
  

Knowledge & Experience Essential

• Significant current experience of complex operational management in a healthcare setting
• A demonstrable capacity and capability for operational service management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management
• Demonstrate highly effective, credible leadership experience within the acute hospital setting
• Ability to undertake analysis of capacity and demand in relation to waiting lists and inpatient length of stay
• Comprehensive knowledge of planned/unplanned care activities/practice
• Excellent innovation skills
• Ability to lead and manage all grades of staff within Directorates
• Ability to communicate confidently and assertively, both written form and verbally, formally and informally to a wide range of audiences, both internal and external to the Trust
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Mersey and West Lancashire Hospitals (All Trust Sites)

Warrington Road

Whiston, St Helens, Southport and Ormskirk

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)