Director Strategic Programs & Operations

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

The role of Strategic Programs Lead in Europe & Africa Sales organization supports the Regional Sales Leader and includes strategic, operational and program management responsibilities.

The role provides an opportunity to work across the Europe & Africa Sales Leadership teams to drive results, improve processes, implement change, strengthen governance, improving operational and sales excellence heightening the overall sales performance in the region. In addition, this person will facilitate collaboration and communication across the Sales organization to ensure the successful achievement of the OU's objectives.

Responsibilities:

General Operations:

• Leads strategic initiatives across EA Sales with ownership of key regional Sales programs and workstreams. Assists Regional Sales Leader in objective setting, prioritisation, employee engagement and all regional communications.
• Trusted Advisor: Provides guidance to the Sales Management and Sales Reps' teams. Source of expertise, and recommendation of strategies to drive results and heighten overall performance. Fosters a culture of best practices' continuous sharing.
• Leads special projects as assigned by the senior sales leadership team, typically on confidential and time sensitive matters or requiring quick turnaround.
• Coordinates the operational cadence of the EA Sales organization: spearheading formulation of agendas, content preparation, delineation of key priorities. Oversees a wide range of meetings and materials to support the Sales Leadership teams and Regional Leads, including Townhalls, Sales Leadership regular meetings and onsites, QBRs, Operating Reviews, the annual Sales kick-off, and other internal and external presentations (as needed).
• Coordinates and aligns multiple stakeholder groups, teams, OUs and regions on objective setting and strategic execution of initiatives. Key EA Sales liaison for Sales Planning & Analytics, Sales Performance Management, Sales Enablement, Sales Operations, Compensation Design, Finance Human Resources and Legal teams. Key point of contact in the global Strategic Programs organization, representing EA.
• Supports the EA Sales organization in people development, diversity and inclusion and CSR initiatives.

Program Management:

• Supports EA territory, deployment, and headcount management: In close collaboration with Sales Planning & Analytics team, the EA Strategic Programs Lead has oversight of the implementation and governance of the global deployment process in the EA region. Rollout of the process, stakeholder alignment, monitoring of timeline and robust execution. Ensuring all phases are executed promptly and in accordance with the global standards.
• Responsible for overseeing forecasting management and sales execution: pipeline and forecast management, triaging to accelerate the closing of deals, coordination, and acting as an escalation point to ensure sales execution throughout the year and at critical time points (quarter cutoff, Q3/4).
• Client Success and Deal Stories: Establishing a repository of key success stories to showcase securing new logos and our land and expand strategy across all use cases. Effectively communicate these stories to various audiences through board and Operating Review presentations, internal newsletters, and Townhalls.
• Coordinates across the Sales leadership team as a primary point of contact for day-to-day issues. Ensures robust governance of current processes and suggests improvements driving change.

Business Intelligence & Analytics:

• Facilitates the implementation and adoption of critical dashboards and analytics concerning sales performance metrics. Ensures that the Sales leadership team comprehensively understands and effectively utilizes available dashboards on retention, productivity metrics, as well as tools for account and territory planning.
• Analyses and interprets insights from operational, strategic, and performance dashboards to drive informed decision-making.

Qualifications:

• MBA or master's degree.
• 10+ years of experience in progressively more senior and complex roles involving a combination of the following: strategy, product ownership, financial analysis and/or project management. Experience in Sales organisations and understanding of sales motions is advantageous.
• Highly developed communication and presentation skills both written and oral.
• Ability to create structured, detailed, and compelling presentations addressed to various audiences within the organization.
• Growth mindset: Growth-oriented approach, instrumental in inspiring teams. Ability to instill teams with the belief and energy needed to overcome execution and deal closing challenges and to achieve our region's year end objectives.
• Ability to quickly comprehend new concepts and dive deep into problems, clearly articulating what they are, while suggesting solutions with little to no prior background in the subject matter.
• A collaborative nature: a team player who works effectively with colleagues and project stakeholders. Stakeholder management finesse, ability to cultivate trust and build senior stakeholder relationships with utmost professionalism.
• Results/action-orientation; project management skills.
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment.
• The ability to work and think both independently and strategically.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.