Director, Solutions Management, Insurance Risk | London, UK

Director, Solutions Management, Insurance Risk

FIS' Risk Business provides mission-critical software and services to institutions across many industry sectors across the globe. Our Insurance Risk solution is used by over 1,000 insurers globally and by leading consulting firms, and they rely on this solution to manage their risk, optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model.

As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service.

You will use your excellent customer relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of the needs of customers and be used to working with and managing large teams.

• Deep knowledge of the Insurance Risk Suite Managed Cloud roadmap and benefits to customers
• Accountable for managing a significant cloud business and achieving revenue and customer retention targets
• Attend regular customer relationship calls/meetings, on site where needed
• Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities
• Communication of new service offerings, pricing and all cloud service development to sales teams
• Supporting sales organisation with complex cloud sales
• Internal and external presentations on cloud functionality, service, roadmap etc.
• Working closely with cloud vendors to drive value to our customers
• Providing Insurance/cloud thought leadership in form of blogs, videos & conference presentations
• Owning legal contracts and all commercial aspects of the services
• Input into solution side in terms of cloud enhancements through discussions with customers and internal teams

• Proven leadership skills, with the ability to develop and communicate cloud related technologies as well as vision that inspires and motivates staff and delivers excellent customer experience
• Experience in cloud technologies and platforms especially AWS and Azure.
• Understanding of cloud cost optimization strategies and ability to analyze and optimize cloud resource usage.
• Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
• Innovative and creative, able to bring new thinking to the organisation and our partners
• Excellent communications skills and able to liaise with all levels of seniority up to and including board level
• Ability to collaborate effectively with cross-functional teams and partners to drive cloud initiatives.
• Ability to present information tailored to diverse audiences (e.g. technical, finance, executive)
• Degree background, preferably with a strong background in management

• A multifaceted job with a high degree of responsibility, autonomy, and a broad spectrum of opportunities
• The chance to lead complex managed cloud deployments for some of the world's leading insurance companies.
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect
• Flexible working within an office or remotely, although there is an expectation of international travel with this role
• Building a career within a large global firm with over 20,000 customers in over 130 countries