Director, Product Management

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place. Be a part of a global community on a mission to make a real impact.

We are seeking a Director, Product Management to help build a world-class user experience in our flagship Boards & Leadership product suite. As the Principal PM, you will be responsible for helping define and executing the product vision, strategy, and roadmap for new products and markets that will materially grow our business line. Our products are used by one million users from over 23,000 organizations, including 62% of the Fortune 500, 90% of the FTSE 100, and 83% of the ASX 200 to improve their bottom line, keep pace with stakeholder expectations, and create lasting, positive impact on the world. The ideal candidate will have deep experience building world-class user experience, particularly in consumer-facing or B2B2C roles. Additionally, they have strong customer focus, experience in SaaS product management, and a proven track record of successfully delivering data-driven products. Ideally, their past experience includes a mix of startup and Tier-1 tech experience, B2B, and Consumer/Mobile.

Key Responsibilities

• Define, lead, and communicate product strategy in support of the business objectives.
• Lead and manage a team of product managers, providing guidance, mentorship, and support to drive their professional growth and ensure product success.
• Build understanding, consensus, and execution alignment with key stakeholders. Develop a strong understanding of stakeholders to drive decisions.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our users successful at their jobs.
• Ensure ongoing product growth and expansion by gaining and exploiting marketing feedback from customers, prospects, and users.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Engage with customers for discovery and validation of new solution capabilities.
• Collaborate cross-functionally with UX, Engineering, Product Marketing, Sales, and Customer Success teams to build and launch products to market.
• Track product performance, user engagement, and outcomes.

Required Experience/Skills

• Proven experience in product management, preferably with SaaS experience with a high number of users.
• Must be able to demonstrate examples of innovation that created outstanding value for users.
• Proven track record for developing, managing, and launching large-scale cloud-based software products.
• Ability to conceptualize, negotiate, and sell ideas internally and externally.
• Must have excellent written and verbal communication skills and a strong business acumen.
• You have a data-oriented mindset, and you are passionate about user and performance metrics.
• You have demonstrated a strong ability to define and measure success.
• You must have strong leadership and people management skills, with experience in leading and developing high-performing product management teams.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable, equitable, and better place.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.