Director of Sales (Middle East) - Sales & Marketing - Jumeirah Carlton Tower

Director of Sales - Middle East - Jumeirah Carlton Tower

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Director of Sales - Middle East to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Overseeing sales activities to drive consortium business from the Middle East.
• Having a clear understanding of the hotels’ revenue objectives and consistently adhering to strategies in all activity and rate negotiations.
• Undertaking quarterly and annual performance review meetings with direct reports to set and review goals and record performance results and future learning development plans in line with Jumeirah platform, Oracle Fusion.
• Attending, participating, and representing the hotel at key tradeshows within the assigned markets.
• Planning and conducting Fam Trips for the assigned markets.
• Managing the yearly sales P&L for the assigned markets.
• Liaising with Global Sales offices and GSAs, ensuring effective communication of hotel needs and offers, planning and agreeing GSO sales activity on behalf of the hotel and monitoring results. Ensuring effective response times to incoming leads and adopting a partnership approach to converting leads. Steering activity to deliver expected revenue volumes from assigned markets.
• Maintaining a full and accurate knowledge of the Hotel’s competitive set and developments within the local marketplace.
• Ensuring the department effectively handles sales leads/proposals for transient, group and event enquiries in accordance with Jumeirah standards including lead qualification, response times, option dates, group and catering selling guidelines, and that proposals are sent out to agreed standard.
• Maximising booking conversion opportunities by deploying effective sales and negotiation techniques, including telephone sales, face-to-face sales calls, site inspections and creative sales processes.
• Personally handling high revenue leads.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 3 years in upscale or luxury hospitality field managing the Middle East market.
• Team management experience required.
• Proven track record of success in revenue generation.
• London hotel market experience is desirable.
• Pre-existing skills in some of hotel sales systems desirable (Opera Fusion, Delphi Sales & Catering, BI, Salesforce, Fourth, Lanyon, Cvent and Hotelligence).
• Good negotiator with the ability to close business.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:

• Competitive salary + excellent benefits.
• 33 holidays inclusive of Bank Holidays.
• Private medical insurance.
• Life insurance.
• Extra holiday for significant Birthdays (21, 30, 40, etc.).
• Jumeirah perks website access – discount.
• F&B and Spa treatment discount.
• One and a half times pay for work during bank holidays.
• Dry cleaning of uniform or Business attire.
• Meals on duty.
• Employee assistance programs.
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours.
• Social events & recognition programs.
• Ongoing training & development.
• Wedding/Baby gift.
• Company sick pay.
• Travel card season ticket loan.
• Cycle scheme.
• Internal transfer scheme.
• Eye test and discount for VDU users.
• Dental cash back plan.
• External transfer scheme.