Director of Product Design B2B (Viator)

TripAdvisor LLC; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

As the Director of Product Design for B2B, you will report to the Sr Director of Product Design and work closely with a cross-functional team of engineers, product managers, and business leaders. This role requires a focus on solving complex operational and workflow challenges through thoughtful design and research, ensuring our operator-facing tools are efficient, intuitive, and impactful.

What you'll do:

1. Manage and develop a growing team of product designers and researchers.
2. Guide the team in simplifying and improving tools that help operators manage their business and integrate seamlessly via APIs.
3. Collaborate closely with cross-functional teams including engineers, product managers, and product marketing.
4. Work with teams across the company to align on priorities and create a clear vision for product design, research, and delivery.
5. Influence the product roadmap, both short-term and long-term.
6. Champion user-centered design and research processes, principles, and tools across the organization.
7. Stay informed on competitor products and industry trends to identify opportunities for innovation.

What you have:

1. 5+ years of experience leading and managing product design and research teams.
2. 7+ years of experience working collaboratively with design, product, engineering, and user research teams.
3. A proven history of designing high-quality digital products that have achieved measurable results, showcasing the depth and range of your design leadership capabilities.
4. The ability to think critically and holistically to develop and implement an ambitious vision for the teams, users and the business as a whole.
5. A strong portfolio of design projects that reflect expertise in B2B or SaaS product design, backend systems, or enterprise solutions.
6. You can manage high work volumes, process multiple projects simultaneously, and follow up on projects with a strong sense of urgency.
7. You are collaborative and organized with strong communication skills.
8. Expertise in utilizing data and metrics to inform design decisions and optimize the user experience.

What We Offer

• Flexible activity-based working fostering collaboration and productivity.
• Inclusive global travelers community welcoming diverse perspectives.
• Competitive salary package including performance bonuses and equity plan.
• Development programs, managerial courses, and learning series.
• Health insurance covering medical, dental, and vision for families (varies by country).
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness.
• Several paid time off programs, including time to bond with new children and care for family members, paid public holidays, and year-end office shutdown.
• Employee assistance program for short-term counseling and free Calm app subscription.
• State-of-the-art offices: dining, coffee points, and leisure areas.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [e-mail].

An online portfolio is required to apply.