Director of Operations - (FT)

Dal-Tile Corp.; Plymouth; On-site; GBP 100,000 - 125,000; Full time

Job description

Operations Director is a subject matter expert that leads operations programs and processes to ensure business objectives are met. This role involves developing and implementing strategies to enhance efficiency, productivity, and quality across all operational areas.

Duties and Responsibilities of the Position:

• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness.
• Collaborate with senior leadership to align operational activities with the overall business strategy.
• Analyze existing operational processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.
• Implement lean methodologies and best practices to streamline operations and reduce waste.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Monitor key performance indicators (KPIs) to track operational performance and identify trends.
• Conduct regular performance reviews and provide insights and recommendations to senior leadership.
• Implement corrective actions and continuous improvement plans based on performance data.
• Optimize resource allocation to ensure efficient use of manpower, materials, and equipment.
• Develop and manage budgets for operational activities, ensuring cost-effective operations.
• Monitor and control operational expenses to stay within budgetary limits.
• Ensure that all operational processes meet quality standards and regulatory requirements.
• Implement and maintain quality management systems to track and monitor product and service quality.
• Lead root cause analysis and corrective action processes to address quality issues.
• Work closely with other departments, such as Finance, Marketing, and R&D, to support cross-functional initiatives.
• Facilitate communication and collaboration between different teams to ensure alignment and coordination.
• Participate in cross-functional projects and provide operational insights and expertise.
• Identify potential risks and develop mitigation strategies to minimize operational disruptions.
• Implement safety and compliance programs to ensure a safe working environment.
• Monitor and address operational risks and issues proactively.
• Prepare regular reports on operational performance, including key metrics, trends, and improvement initiatives.
• Maintain accurate records of operational activities, projects, and outcomes.
• Provide detailed analyses and reports to senior leadership as needed.
• Perform other duties as needed.

Required Experience and Education:

• A bachelor’s degree in a related field preferred.
• 8-10 years’ relevant experience OR equivalent combination of education and experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.