Director of Operations

Service Operations Director

About the Role:

The Director is accountable for the safe, effective, and efficient delivery of products and services to a diverse range of customers across the UK and Ireland. They will be responsible for the development of a clear Capacity and Capability strategy for our overall services portfolio working closely with the executive team that underpins the growth ambitions of the business ensuring operational excellence and standards are continually improved to enable optimum productivity, profitability and sustainability.

Key Responsibilities:

1. Responsible for the delivery of our services portfolio and the customer experience they generate.
2. Develop and implement a clear services strategy that supports the business strategic direction.
3. Responsible for the Health, Safety, Quality and Wellbeing of all 300 staff. Ensuring compliance with necessary policies, procedures, and regulations.
4. Develop employee engagement that attracts talent whilst enabling greater retention of employees ensuring capacity and capability of operations underpin our organic growth aspirations.
5. Ensure optimization and continuous improvement of all operational processes.
6. Keep abreast of technology developments to support continual improvement driving increased efficiencies, productivity, profitability, and sustainability.
7. Direct and oversee a team ensuring they are engaged, enabled and have objectives that allow them to personally achieve and meet company objectives (H&S, HR, Fleet, IT, and Engineering).
8. Understand business risks and ensure plans for mitigation and continuity planning.
9. Budget total costs and forecast requirements for capacity, resource, and investments.
10. Preparation of board reports & stakeholder management documentation.
11. Implement and regularly analyze operational KPIs and make sure that defined actions are implemented to ensure targets, safety, cost, quality and delivery are achieved.
12. Working alongside the Executive leadership team reporting into the Managing Director.

Qualifications, Skills and Experience:

1. A degree or equivalent and relevant professional qualifications.
2. Excellent inter-personal and negotiating skills.
3. Leadership experience in a B2B national organization with an Engineering, Construction, or related Service Industry.
4. Experience of planning and executing strategic change that has led to achieving sustained, profitable growth.
5. Strong Health and Safety understanding ISO 45001.
6. Extensive operational management experience, across multiple functions.
7. Significant Service experience in a Construction, Engineering or Related Industry.
8. Commercial and budgetary management experience.
9. In depth knowledge of diverse business functions and principles eg, QHSE, commercial, supply chain, customer service etc.
10. Analytical skills to evaluate data and performance/operation metrics.
11. Excellent decision-making skills.

Desirable:

1. At least 5 years of proven senior leadership experience.
2. Proven record of successfully leading and managing operations teams.
3. Previous experience of working within an engineering environment.
4. Proven ability to plan and manage operational process for maximum efficiency and productivity.
5. Strong working knowledge of data analysis and performance metrics using business management software.

Disposition:

1. Proactive and solution orientated.
2. Ability to set long-term goals and communicate them to others.
3. Ability to motivate and organize multiple efforts to accomplish goals.
4. Excellent verbal/written communication skills.
5. Excellent organizational/managerial skills.
6. Statistically/Numerically minded.

Leader Competencies:

1. Customer Focus: Continuously paying attention to customer needs and adapting as these evolve.
2. Cultivates Innovation: Embracing the mindset of continuous improvement and collaboration.
3. Drives Results: Infusing the team with a sense of urgency and creating a culture of performance.
4. Courage: Meeting tough situations head-on to constructively resolve them.
5. Commercial Mindset: Applying knowledge of the business and marketplace in decision-making.
6. Decision Quality: Making quality decisions based on analysis and judgement.
7. Situational Adaptability: Recognizing the need to be flexible and adjust to circumstances.
8. Develops Talent: Creating pools of talent ready to take on new challenges.

Specific Skills:

Highly commercial skillset, continuous improvement methodology, effective problem-solver with strong analytical skills, and a deep understanding of data trends within service. Ability to turn strategic plans into new ways of working to improve organizational success.

Strong communication and interpersonal skills, with an ability to build positive relationships at all levels throughout the organization.

Effective leadership skills, ability to develop and motivate teams to reach their full potential and deliver results.

Skilled influencer and negotiator.

Accountability:

Deliver on key metrics: customer, financial, employee and service excellence. Successful implementation of change interventions, new technology solutions, and systems.

Responsible for c300 colleagues within the Service operations. £36m per annum revenues, Stock/inventory turns, TIF Reduction, Op/EX/SG&A.

Job Types: Full-time, Permanent

Pay: From £65,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Paid volunteer time
• Store discount

Experience:

• Senior Leadership: 5 years (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Cannock, Staffordshire

Application deadline: 30/11/2024
Reference ID: ServOpsDir 311024