Director of Community Based Health Services: AccessMatters

AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.

Job Summary

Reporting to the Vice President, Health Access & Service Delivery, the Director of Community Based Health Services provides accountable, operational leadership, oversight, and management of the development and implementation of the full AccessMatters portfolio of HIV programs and community prevention services, including testing and counseling, navigation and linkage to care, case management, clinical network management, and others. This position develops opportunities across AccessMatters’ departments to address needs of underserved populations in our service areas, such as African American MSM, WICY (with particular attention to Black and Latinx youth) and individuals living at or below the federal poverty level, among others. The Director must understand the Philadelphia public health resource landscape and the value of building and maintaining strong relationships with partner organizations.

The Director serves as Principal Investigator/Project Director for several federally funded programs within the HIV services portfolio, including (1) a CDC targeted HIV/STD testing and linkage to care navigation program (named “Brothers United”), (2) a SAMHSA project designed to use the SBIRT model to enhance prevention services for Black/Latinx youth in Philadelphia who positively screen for Substance Use Disorder; and (3) a HRSA Special Project of National Significance (SPNS) (preliminarily named “Sisters United”) focused on improving the retention in care and viral suppression of Black women living with HIV. Additionally, the Director oversees AccessMatters Ryan White HIV/AIDS Program – Part D.

The Director takes responsibility for ensuring that program goals and objectives are achieved, including the delivery of quality client services through team building and supervision of staff, continual monitoring of clinical providers and performance measure data, effective communication, and collaboration with other departments and agencies. The Director is also instrumental to the larger Health Access & Service Delivery team by assisting the Vice President and fellow leaders with management tasks, including but not limited to programmatic infrastructure development, development and implementation of policies and procedures relevant to managing diverse HASD/CBHS programs and service networks, preparation and dissemination of communications, drafting of reports, contracts management, data monitoring, and training and capacity building activities.

As part of the Senior Management team, the Director embraces and advances the mission and core values of AccessMatters, setting a positive example for staff by uniting colleagues and supervisees in support of the strategic vision adopted by the Board and Chief Executive. The Director helps to provide leadership, direction, and resource stewardship to the organization, while fostering a culture of accountability, professional development, high-performance, and ethical behavior. The Director will be expected to participate in all departmental meetings and activities as needed and other duties as assigned. This position is full-time and exempt.

Essential Functions:

Reporting to the Vice President of Health Access & Service Delivery, the Director will:

Provide Accountable Senior Leadership and Oversight of all AccessMatters HIV Programs

1. Assure program compliance with federal, state, and local funding agencies, and serve as Principal Investigator/Project Director for assigned projects.
2. Oversee the Ryan White HIV/AIDS Program – Part D, which supports clinical care for Women, Infants, Children and Youth living with or affected by HIV through a Network of providers.
3. Proactively implement community-based HIV/STD and other sexual and reproductive health interventions and service models to diverse populations impacted by HIV/STD.
4. Implement interventions according to funded program protocols and monitor quality of program components.
5. Assure the implementation of overall program goals and objectives, the timely and accurate submission of reports, and any required remediation.
6. Ensure that appropriate and accurate program data is being securely collected, submitted, and maintained for reporting, evaluation, and analysis.
7. Develop and implement recommendations for service improvements and enhancements.
8. Develop public health and awareness campaigns to support the work and work with communications team to promote AccessMatters’ HIV programs and initiatives.
9. Develop and maintain strong community and partner relationships.
10. Assure support to the service providers in data collection, invoicing, referral relationships, and technical assistance as required.
11. Stay current on the changing Philadelphia public health resource landscape and remain updated on HIV literature and interventions.
12. Partner with area academic and community-based organizations around research and evaluation opportunities.
13. Conduct trainings and presentations to represent HIV Services and community-based health initiatives.
14. Collaborate with external and internal stakeholders and agency departments to increase program impact.

Lead, Develop, Supervise, and Manage Individuals and Teams

1. Through active and positive team engagement, supervise, train, develop, coach, support, and motivate a team of direct reports.
2. Establish outreach schedule, train Health Resource Specialists, and monitor their work offsite.
3. Using a strengths-based perspective, coach each staff member to build and utilize individual strengths for program activities.

Manage Program Contracts, Funding Sources, and Budgets

1. In collaboration with the Vice President and Fiscal Department, manage and support timely workflow around relevant budgets and contract requirements.
2. Lead the recruitment and onboarding of subcontracted providers and network partners.
3. Assure the monitoring of all contracted services provided by network partners.
4. Initiate, execute, and oversee the development of program guidance for provider networks.
5. Facilitate and participate in network meetings, trainings, and outreach events.
6. Facilitate site visits and program reviews by funding agencies.
7. Collaborate in Quality Management functions and initiatives.
8. Lead and actively participate in the identification and writing of all local, state, federal, and foundation grant proposals.
9. Develop and monitor all program expenditures.
10. Maintain client and program records in accordance with applicable standards and regulations.
11. As needed, respond to client/community member inquiries regarding CBHS and other public health programs.

Advance the Mission of AccessMatters and Fulfill Organizational Duties

1. Serve as agency “ambassador” and contact for external stakeholders.
2. As a Program Leader, exemplify our Core Values and dedication to a culture of excellent leadership.
3. Demonstrate commitment to the principles and values of the AccessMatters Strategic Plan.
4. Consistently exercise discretion and sound judgment.
5. Maintain high ethical standards and conduct regarding confidentiality, integrity, dual-relationships, and professional behavior overall.
6. Execute projects and perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Demonstrated knowledge of health disparities and social determinants of health.
2. Superior knowledge of HIV infection and sexually transmitted diseases.
3. Knowledge of health care delivery systems.
4. Strong understanding of effective program management.
5. Excellent skills in counseling, staff development, and team leadership.
6. Knowledge and experience in regulatory/contract compliance and quality management methodologies.
7. Ability to manage business partner relations, monitor budgets and expenditures.
8. Ability to review and analyze programmatic and service data.
9. Ability to perform with a high level of confidentiality, discretion, and integrity.
10. Demonstrated ability to work within a multi-cultural and multi-disciplinary team environment.
11. Superior written and verbal communication skills.
12. Demonstrated ability to lead and work in project teams.
13. Ability to self-manage, independently prioritize, assess and solve problems.
14. Flexible and open to changing priorities.
15. Demonstrated proficiency in Microsoft Office Applications.
16. Ability to travel for the implementation of program activities.
17. Ability to supervise staff/activities at community locations outside of normal business hours.

EDUCATION AND EXPERIENCE

1. Required – Bachelor’s Degree in public health, social work, non-profit management, or related field; Preferred – Masters in Public Health, Nursing, Social Work, or other related health field.
2. Required – substantial (e.g., 5 years minimum) experience in HIV care, prevention, and program leadership.
3. Required – 5 years of experience in professional health program management.
4. Also required – substantial experience (e.g., 3 years) in technical writing.
5. Eligible for all city and state mandatory clearances.

HOW TO APPLY: Submit cover letter and resume to the Director of Community Based Health Services position posted at our online career site, by going to this link: https://bit.ly/343YwKD. Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations. Please include salary requirement and potential start date. **NOTE: While AccessMatters is currently operating remotely, candidates are expected to reside within commuting distance of our headquarters in Center City, Philadelphia.** No calls, please. Applications will be reviewed on a rolling basis, with priority given to those received by January 15. AccessMatters offers a competitive compensation and benefits package.