Director, Legal - Privacy & AI

Trustpilot, Inc.; London; On-site; GBP 60,000 - 120,000; Full time

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking for an exceptional, forward-thinking lawyer and privacy & AI professional to join us as Director, Legal - Privacy & AI. Reporting to our VP of Legal & Privacy / Global DPO, you will be part of Trustpilot’s broader Trust leadership team, and help provide the strategic vision that ensures we deliver a best-in-class approach to Privacy & AI compliance globally. You’ll also be rolling your sleeves up and working with your team to support the business to solve the broad range of complex, challenging, and often ambiguous problems that arise day-to-day at the cutting edge of trust online.

We’d love to hear from confident and committed people who are passionate about Privacy & AI, who relish a challenge, and who can’t wait to get stuck in and make a difference!

What you’ll be doing:

• Be accountable for the delivery of a best-in-class approach to Privacy & AI compliance that enhances our Trust credentials without compromising commercial success.
• Help set strategic direction and embrace the use of AI and other innovative technologies to maximise scalability and quality.
• Lead our approach to partnering with key business functions to effectively operationalise Privacy & AI policies.
• Manage, mentor, and develop a team of three privacy professionals and provide leadership across our broader Trust function.
• Report to leadership on key Privacy & AI KPIs, governance risks, developments, and compliance initiatives.

Privacy & AI Compliance

• Manage our Privacy & AI governance programs, ensuring our services and data processing activities align with key compliance requirements globally, focusing on EU and emerging US and international laws.
• Lead on high-impact, high-risk privacy incidents, and projects, such as data breaches or regulatory complaints and investigations, and on reporting to the Board and related committees on matters of Privacy & AI compliance.
• Partner with technical teams to evaluate AI models for fairness, transparency, and accountability.
• Monitor existing laws and ensure our Privacy & AI compliance programs remain fit for purpose and in line with changing regulatory and customer expectations.
• Evaluate proposed new data-related legislation and support our Public Affairs team to understand and influence laws in a way that best advances Trustpilot’s mission to be a universal symbol of trust.
• Help operationalise privacy and introduce automated, scalable solutions to improve the management of privacy tickets, data records, PIAs, and other privacy projects and processes.

Business partnering & support

• Lead Privacy & AI support to the business in significant commercial transactions and strategic partnerships, including drafting and negotiating privacy provisions and due diligence in a range of contracts and M&A scenarios.
• Drive high-profile and high-impact multi-jurisdictional data-related initiatives across the business, supporting and advising key stakeholders and making pragmatic risk-based decisions.
• Provide training and guidance to internal teams on privacy, AI governance, and data protection best practices.
• Engage with leadership and stakeholders to drive privacy and AI governance awareness and adherence.

Who you are:

• 10+ years PQE gained at least partly in-house and with experience in a fast-growing, multi-jurisdictional business, ideally in the tech sector.
• Expertise in global privacy & AI regulations (GDPR, EU AI Act & emerging US law equivalents in particular) and passionate and knowledgeable about the legal and trust implications of Privacy and AI in equal measure.
• Experienced leader and strategic thinker with a passion for rolling your sleeves up and ‘making things happen’.
• A technical expert who prides yourself on your ability to give practical, business-oriented advice.
• Experience operationalizing privacy, using privacy management tools, and reporting on key privacy metrics.
• Team player with a fun, positive disposition.
• CIPP or other privacy-specific qualifications.
• Experience operating in a 2-sided marketplace.
• Experience in start-up/scale-up/listed environments.
• Experience in a consumer-focused business or industry.
• Experience working in a global or multinational environment.
• Additional European language beyond English.

We are:

A down-to-earth, fun, and engaging team of experienced lawyers and privacy professionals who pride ourselves on being positively human and collaborative. Extensive legal knowledge is a given, but an ability to provide commercial, entrepreneurial advice in a global environment is what makes us stand apart from the rest. As a function, we are bringing real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• Restricted Stock Units.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Private Medical Insurance.
• Critical Illness Cover.
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.