Director Global Process Owner - Employee Experience | London, UK

Director Global Process Owner - Employee Experience

Company: Davies Consulting
Location: London, United Kingdom
Application Deadline: 16 April 2025
Department: Transformation
Employment Type: Permanent - Full Time
Reporting To: Senior Vice President - Global Shared Service • Transformation and Change

Description
The Global Process Owner (GPO) for Employee Experience will be responsible for the strategic design, implementation, and continuous improvement of the end-to-end Employee Experience (on-boarding, off-boarding and internal moves) process across the organization. As a seasoned leader, with a deep understanding of Employee Experience processes, you'll bring the ability to not only strategise, but drive consistency, efficiency, and innovation across global operations. The GPO will be the conduit between teams, working collaboratively with HR, IT, Shared Services, and other business stakeholders to deliver a seamless employee lifecycle experience from recruitment to retirement ensuring all process improvements are implemented and embedded within the organisation.

Your New Role

• Serve as a central point of contact for all Employee Experience related processes, ensuring transparency, accountability, and effective communication across departments.
• Partner with senior HR, IT, and Finance leaders to understand and support the changing needs of the workforce and business.
• Lead the Employee Experience process globally, establishing and enforcing best practices, standards, and KPIs to ensure consistency and efficiency.
• Define process objectives and key deliverables, maintaining alignment with the company's HR strategy and overall business goals.
• Develop, document, and maintain process guidelines, workflows, and procedures to support scalable and effective operations.
• Develop a roadmap for continuous improvement, identifying opportunities to optimize processes, reduce costs, and enhance the employee experience.
• Implement process improvements and leverage digital tools to streamline Employee Experience functions (recruitment, onboarding, career development, benefits administration, performance management, offboarding, etc.).
• Collaborate with cross-functional teams to evaluate and incorporate feedback to drive ongoing enhancements and innovation.
• Provide leadership and guidance to process teams, building a culture of excellence and fostering professional growth within the Employee Experience domain.
• Leverage analytics and reporting tools to measure process effectiveness and inform strategic decisions.
• Regularly report on performance metrics to leadership, identifying trends, insights, and recommendations to improve the employee lifecycle experience.
• Ensure compliance with global regulations and internal policies related to data privacy, labour laws, and other Employee Experience related requirements.
• Partner with IT to assess and implement technology solutions that support the automation and scalability of Employee Experience processes.
• Stay informed about industry trends and emerging technologies relevant to the employee lifecycle, guiding the integration of new tools and platforms that align with business goals.

What You'll Bring to the Role

• Experience of process tools, six sigma training, lean etc.
• Experience of SHRM, PMP preferred.
• Extensive experience in owning the design and embedding of HR processes, ideally within a global organization.
• Proven expertise in understanding and developing Employee Experience processes with a strong understanding of Global HR best practices and regulatory requirements.
• Demonstrated experience in driving process transformation, optimization, and digital innovation within HR or shared services environments.
• Strong analytical skills with the ability to use data to inform decisions and identify and implement process improvements.
• Exceptional leadership and communication skills with a track record of influencing and engaging stakeholders at all organizational levels.
• Experience of leading process optimization and reporting on associated cost savings.
• Familiarity with HR systems and technologies (e.g., Sage, Pinpoint, Dynamics 365, etc.) is highly desirable.

Job Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Davies benefits and employee policies are ever-evolving. Currently some of our highlights include:

• Reward platform - discounts for over 800 retailers.
• 25 days holiday (rising with service).
• EAP with virtual GP.
• 2 x paid volunteering days.
• Enhanced maternity and paternity leave policies.
• Pension - matched contribution up to 5%.
• Life Assurance (4 x basic salary).
• Development, training, and professional qualifications where applicable.