Director - ERP Delivery & Operations (FICO)

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

Your Role:

Driven by the quickening pace of innovation, Elanco IT must continue to evolve, proactively partnering to create new value through innovative digital products, services, and insights, supporting internal business partners and external customers.

The ERP IT organization is responsible for providing advancement and support of enterprise grade solutions that power the operations of Elanco. This role, Director – ERP Delivery and Operations (FICO), leads the team responsible for designing, delivering, improving, and supporting SAP and non-SAP solutions within Elanco's FICO domain. This includes implementation, continuous improvement, and operational support to optimize business outcomes and efficiency. Strong team leadership, cross-functional partnership, business engagement, and communication are critical to the role's success. This position will have direct supervisory responsibility for 3+ individuals, with an extended team (non-supervisory) located in Bangalore, India.

Your Responsibilities:

• Team Leadership & Development:
• Lead, develop, and mentor a diverse, high-performing, globally distributed team of IT professionals.
• Establish overarching team environment and cadence for FICO group, including AMS/partner oversight and feedback.
• Foster a culture of team-driven decision-making, trust, and collaboration, inclusive of peers within Product Management and Platform teams.
• Assess and propose continuous improvement strategies, including resourcing strategies (e.g., insourcing) to build team capacity and capabilities.
• Portfolio Management:
• In alignment with Product Managers, be accountable for the ERP FICO delivery portfolio, from intake and prioritization to release management and operations.
• Oversee robust release management, ensuring alignment with platform teams, product teams and business partners.
• Delivery & Operations:
• Streamline delivery and operational processes for ERP FICO solutions, partnering with process owners and product managers to improve efficiency and reduce hand-offs.
• Manage and track the performance of the product team to ensure business needs and requirements are met in a timely manner.
• Proactively identify and mitigate risks and issues.
• Ensure regulatory compliance and integrity of data and processes supported by ERP applications by practicing effective IT general controls (ITGC) and adherence to GxP requirements.
• Serve as the point of escalation for delivery issues and roadblocks.
• Stakeholder Management & Communication:
• Maintain clear communication channels with stakeholders related to the delivery and support of FICO products.
• Build strong relationships with internal technical leaders, service providers, supplier managers, and business stakeholders across the organization.

What you need to succeed (minimum qualifications):

• Education: Bachelor’s degree in information technology or related business discipline
• Required Experience: 5+ years of experience implementing and supporting IT solutions in a regulated environment.

What will give you the competitive edge (preferred qualifications):

• Hands-on experience in delivery and support of ERP solutions, with functional acumen in the FICO domain.
• Demonstrated ability to communicate effectively with process owners, product managers, and architects.
• Good knowledge of S/4 HANA system setup and configuration.
• Proven ability to provide technical coaching and feedback to architects, analysts, and technology professionals.
• Experience implementing and supporting production applications (SLAs, incident, change, request, and problem management).
• Strong leadership, communication, and interpersonal skills for a global environment.

Additional Information:

• Travel: Occasional travel may be required.
• Location: Hook, UK (Hybrid)