Director, Enterprise Payments Product Development

Job Description - Director, Enterprise Payments Product Development (25002850)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

How will you make an impact in this role?

The role of Director, Enterprise Payments Product Development is an exciting opportunity for a talented product leader to drive the development of payment capabilities. The incumbent will be an integral leader within a large scale, enterprise-wide program established to accelerate strengthening enterprise payment services and redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the VP of Enterprise Payments Product Development, this role will help to reshape how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Development will lead a team of talented product managers and collaborate with engineers, architects, and business stakeholders to bring the product vision to life.

Key Responsibilities

• Lead and develop a high-performing team of product owners focused on flawless execution and delivery against stated goals. Domain areas of focus can span identity and bank account verification solutions, money movement through a bank network, and Bill Pay.
• Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.
• Develop and syndicate capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.
• Lead the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.
• Drive the definition and refinement of capabilities, features, user stories and associated success criteria.
• Define market specific platform requirements for inclusions in global platforms and market expansion release plans.
• Develop the delivery strategy for resiliency, migration and decommission of classic applications, establishing a playbook to support enablement expansion and scaling of modern payment capabilities across the globe.
• Prioritize work across multiple scrum teams and sequence delivery of new payment capabilities and bank integrations across competing business priorities.
• Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.
• Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.
• Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.

Minimum Qualifications

• Relevant experience in Product Development, Capability Delivery, agile practices, and scaled product delivery.
• Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.
• Passion to drive execution and deliver results in a dynamic and highly matrixed environment.
• Proven ability to drive change, lead adoption of new ways of working, and leverage scaled Agile practices to drive successful product development and delivery.
• Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.
• High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
• Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.