Director, Digital and Field Enablement

Gilead; London; On-site; GBP 60,000 - 100,000; Full time

Job description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases and cancer.

An exciting opportunity has arisen to join the Commercial Operations function to lead the Digital and Field Enablement team to support the commercial business to deliver on their objectives. The position will lead a team of 6 people.

The roles within the team are, Innovation lead, Digital leads x 2, Field Enablement leads x 2, Veeva Vaults Business Partner.

The role reports to:

Senior Director, Commercial Operations

Job Responsibilities:

• Lead the Digital and Field Enablement team to develop and drive the Gilead UK and Ireland commercial strategy for Digital, Innovation, and Field Teams Excellence.
• Digital Marketing: Deliver significant, innovative leaps forward in digital platforms, omnichannel marketing, measurement and efficiency that have commercial impact, and drive commercial outcomes across the affiliate.
• Innovation: ensure Gilead UK and Ireland utilises evolving innovations to the benefit of the business and its employees, particularly in the omnichannel and AI space.
• Field Force Excellence: Use digital, innovation, analytics and data platforms across the affiliate to deliver reliable, joined up operations that facilitate external interactions and activity.
• Work closely with other Commercial Operations functional leads in the UK, ACE and Enterprise, building a network and personally championing excellence in how we engage externally.
• Network with Digital and Field Enablement business leads across Gilead ACE (Australia, Canada, Europe).
• Accountable for the team’s contribution to field team excellence – CRM system, activity measures, omnichannel measurement and interpretation, KPIs, Sales Incentive Schemes.
• Ensure reliable delivery and lead optimisation of the platforms we use – Veeva Vaults CRM, Veeva Vaults Promomats, Veeva Event Management and constantly seek advances and efficiencies.
• Oversee budget planning and tracking across the team, making prioritisation decisions as appropriate.
• Develop talent and skills within a high performing Digital and Field Enablement team.

Experience:

• Educated to minimum of degree level, preferably post degree qualification.
• Extensive experience working in the pharmaceutical industry, with strong leadership experience in customer engagement, omnichannel, digital platforms and field team excellence and analysis.
• Strong understanding and experience of strategic and tactical marketing.
• Demonstration of results focussed initiatives and working.
• Experience of leading change management in a dynamic, fast paced environment.
• Leadership and development of high performing teams in the digital/omnichannel space.

Behaviours:

• Commercial acumen with customer and patient focus.
• Progressive aspirational vision for the future of how we work.
• Curiosity to drive innovation and experimentation at pace.
• Inspirational leadership of direct team, peers and stakeholders.
• Excellent stakeholder management and articulation of plans, opportunities, challenges and risks.
• Ability to communicate and articulate strategies and make complex concepts clear.
• Collaborative and enterprise mindset.
• Adaptable and agile to meet the demands of the business.

The Gilead Difference

Everyone at Gilead is motivated by our overarching mission to discover and deliver innovative therapies that improve patient care in areas of unmet medical needs. But it’s not just what we do that gives us an edge, it’s how we do it. We expect everyone at Gilead to lead by example, guided by our core values:

Gilead Core Values:

• Integrity (always doing the right thing).
• Inclusion (do not exclude anyone on race, colour, sex or disability).
• Teamwork (collaborating in good faith).
• Excellence (working at a high level of commitment and capability).
• Accountability (taking personal responsibility).

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.