Director, Customer Success EMEA

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Who We Are Is What We Do.
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments. Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization.

Key Responsibilities:

• Working with our executive team and leadership to develop, implement, build and lead the EMEA customer success strategy.
• Drive strategy for an entire segment (MM/SMB/ENT), while helping managers achieve their team metrics.
• Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance.
• Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
• Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.
• Activating and renewing our customer base, acting as the customer's main advocate within Deel.

Some Key Qualifications:

• 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies.
• Extensive experience in organizational/company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success.
• You have a track record of achieving metrics, and have developed and deployed successful expansion plans.
• You have a record of introducing and launching new technologies/strategies into existing operating models.
• You can build from the ground up.
• You have a relentless execution ethic and lots of energy.

Total Rewards:
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy:

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.

DISCLOSURE:
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Seniority level: Director

Employment type: Full-time

Job function: Other

Industries: Human Resources Services