Director, Customer Solutions Consultant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Customer Solutions Consultant

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Customer Solutions Centre enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.

There are three main business functions within the CSC: Products & Solutions Specialists, Customer Solutions Architects (CSA), and Customer Technical Architects. CSAs are responsible for Customer solutioning and strengthening Mastercard’s position as an Innovation Leader, providing thought leadership that unlocks wins. CSAs partner closely with frontline and product teams to bring together the best of Mastercard in order to deliver winning solutions that customers value. By doing so, they establish Mastercard as the partner of choice with existing and new customers.

This role is part of the CSA function and its purpose is to drive the UKI Division’s Go To Market approach for key products and industry topics, enabling the Senior Leadership Team, Account Managers, and other Frontline teams to proactively engage customers, use thought leadership to unlock wins and engage more consistently and effectively with Industry. This will drive differentiation, resulting in better customer relationships and growth of market share and revenues. The team will work closely with the frontline sales functions and link up Core payments, Services, and Commercial & New Payment Flows.

Role:

As Director, Customer Solution Architect, you will be responsible for identifying and developing go-to-market plans and narratives for key products & topics, internal and external, enabling sales, deepening customer relationships, unlocking new opportunities and positioning Mastercard as an Innovation leader, thereby strengthening advocacy and awareness of the critical role Mastercard plays in the UK&I economies. You will partner with Product, Public Policy, and Marketing & Communications teams to diversify Mastercard’s brand beyond traditional payment flows.

In this position, you will:

1. Closely partner with frontline sales teams to understand customer needs. Utilise data to derive insights and narratives that help identify priority focus areas, shape go-to-market strategies and ultimately deliver value for customers.
2. Develop strategic partnerships with Divisional, European, and Global Product teams to understand the pipeline, assess market fit and tailor products and solutions for successful launch with UK&I customers. A deep understanding of UK&I customers, industry context and market landscape will be critical to shaping and informing product roadmaps.
3. Develop Go to Market strategies that deliver timely and relevant information, engage customers, and have a clear value story.
4. Develop a strategic partnership with the Public Policy team to understand our narrative with government and regulators and what that means for Mastercard and our customers. Partner with Policy to inform and support a consistent Divisional approach to industry relationships, enabling the flow of key messages.
5. Work closely with the Marketing & Communications team to inform our B2B marketing strategy so that it supports our global priorities, to unlock new segment opportunities by extending our brand with new and existing customers.
6. Develop and deploy a framework for generating and sharing high-quality, relevant content with customer-facing teams.
7. Develop and deploy a collaborative information flow, meeting regularly with key stakeholders to understand priorities and the ‘so what’.

All About You:

1. Very strong understanding of the payments industry; focus on continuous learning with a pulse on latest trends, competition and innovation.
2. Ability to learn quickly and gain strong understanding of new products and services.
3. Strategic mindset but understand how to get things done, utilising frameworks and process to drive consistency and efficiencies.
4. Proactive and consultative approach to understanding customers’ current and future needs, identifying opportunities and shaping solutions.
5. Demonstrated ability to work with data, deriving insights and delivering data-based narratives.
6. Customer-facing experience alongside a strong commercial mindset.
7. Excellent at collaboration and internal and external relationship building; strong communicator.
8. Ability to rally and gain backing from internal stakeholders in order to build organizational support for a proposed solution.
9. Creative, agile and adept at conceptual thinking grounded in data and a deep knowledge base.
10. (Desirable not essential) Understanding of Mastercard products and services.

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.